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They want to eat that's all they know.". Buffett had a little bit of everything. Location off highway was amazingly easy. Rooms hallways ,pool area, dinning area. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Overall, still comfortable and friendly service. NEVER again! - Terms of use - Privacy - Disclaimer. In fact, we just had a pest control company mention to us the other day that all the calls they are seeing right now are in your higher-priced properties," said Jeff White, chief product officer at the pest control manufacturer SenSci. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. I thought since we found a bed bug in our bed they would be worried about making sure we were comfortable somewhere else. I can assure you that customer service and satisfaction is of utmost importance to the Academy Hotel and myself. We all have bed bug bites all over us and they are very uncomfortable! We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. We verify reviews to ensure the traveler booked with Expedia Group. Kids will love the heated pool. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Breakfast was okay, but servers were nice. Service was excellent and employees were here helpful and friendly. I'm seeing where it says both? "If you take the time 10 or 15 minutes to take a peek at a room you can save yourself thousands of dollars period," Freeland said. This is definitely going to be our go to when spending a night in the Springs. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. This material may not be published, broadcast, rewritten, or redistributed. Our room was clean and stocked. We stayed at this hotel last summer, June 2010, and left with some bites on us all. NEVER again! check in was super easy. The Academy Hotel Colorado Springs accepts these cards and reserves the right to temporarily hold an amount prior to arrival. In an email El Paso County Officials say "While bedbugs/lice are a nuisance, the do not transmit infectious diseases; therefore, they don't investigate or track potential bedbug/lice issues.". As a result of your review, I am working with staff to better communicate with guests the circumstances at hand and reinforce our sincere desire to do everything we can to win the loyalty of each and every guest through Exceptional Service while also offering the best Value in Colorado Springs. When I spoke to the hotel manager and asked that she either move me to another room or offer me a night at no cost she laughed at me. This service may contain translations powered by Google. "They don't care what your wallet looks like, or what your car you drive. Local, Immediately upon receiving this complaint (emailed to the Hotel), the Hotel Manager called a 3rd party certified Pest Control to company to inspect the rooms this guest stayed in. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. "That tells me right there in plain black and white that it's getting worse.". On Mar 24 2011 Well. For my wife's 40th birthday we stayed in the jacuzzi suite for a night away from the kids and away from business as usual. This hotel exceeded our expectations. They give you a welcome goodie bag. Landlords, in turn, are required to have someone inspect the unit within 96 hours and, if bedbugs are found, neighboring units must also be inspected. The Bed Bug PlanetSM Program makes no representation as to the truth and accuracy of any of these reports, they are collected from across the internet by the Bed Bug PlanetSM Search Engine. Good inexpensive place to stay with a very good staff. Liked: Cleanliness, amenities, property conditions & facilities. Additional sorting options might be available (by type of traveler, by score, etc). Youll never stay anywhere like for the price. If the staff was better, the hotel would be an excellent place to stay. Tenants If you have a housing question that does not require legal advice, contact the free Colorado Housing Connects helpline to find answers. We all have bed bug bites all over us and they are very uncomfortable! Arrive: 03-01-2023 . All rights reserved. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. Check under the box spring. This review is particularly disturbing since The Hotel Manager and I have had a number of conversations with this guest and had sent her the written confirmation from the 3rd party certified inspector that there was absolutely no evidence of any insects or more specifically bed bugs in the rooms this guest spayed in. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Very tranquil atrium area., Omlet station was great the rest of the food cold and old, Staff was all very pleasant, room was clean, pool was amazing and HEATED beautifully. 3. We went back to the area for spring break and decided to stay there again because of the location and price. The Academy Hotel 8110 N. Academy Blvd. The bathroom had poop on the toilet when we checked in. Best Western requires special training of Housekeeping, Maintenance and Management staff on this issue. The property was run down and the room was awkward and small, especially the bathroom. Pool was so crowded my 16 year old wouldnt get in. Review of The Academy Hotel Colorado Springs Reviewed September 27, 2021 Stayed in room 111. Fairfield Inn & Suites Colorado Springs Air Force Academy: Bed bugs - See 197 traveler reviews, 55 candid photos, and great deals for Fairfield Inn & Suites Colorado Springs Air Force Academy at Tripadvisor. We enjoyed the warm indoor pool and the breakfast options. The Hotel has a regular pest control program in place. They are also responsible for the costs associated with eradicating the unit of the pests. )Icon Color & Report Disclaimer, File a new bed bug report at this location. I was not told that the rooms all along the hallway we being renovated. Lock in the lowest price from these sites. Copyright 2020 Scripps Media, Inc. All rights reserved. The Academy Hotel Colorado Springs 8110 North Academy Boulevard, Colorado Springs, CO 80920, United States +1 719 598 5770 From $51 Cheapest rate per night 8.2 Great based on 1,755 reviews Wed 2/1 Sun 2/5 1 room, 2 guests View Deal View Deal View Deal 78 more The Academy Hotel Colorado Springs deals from $51 About The Academy Hotel Colorado Springs Sincerely, John Wilkins/Owner. )Icon Color & Report Disclaimer, File a new bed bug report at this location. Now what I didnt like about the hotel was the toilet in the restroom in my room was leaking water. Was not really expecting housekeeping but they did come during our 3 day stay. Is there a laundry facility in the hotel? Cocktail hour, Guests are required to show a photo ID and credit card at check-in. hekkles 4 5 Bed Bug Review of The Academy Hotel Colorado Springs Reviewed March 17, 2017 via mobile As a military family most every business in the area is vet accommodating to military not here. We do not investigate bedbug infestations because they're considered a nuisance and not a public health problem. The atrium for the hotel is beautiful. Disgusting!More, Both Best Western and the Academy Hotel take this type of complaint very seriously. We went back to the area for spring break and decided to stay there again because of the location and price. "We've done $2.5 Million homes. All staff members were amazing! I did miss the hot tub this winter visit, but the gorgeous live Christmas tree and fire made several families happy to gather and celebrate! Immediately upon receiving this complaint (emailed to the Hotel), the Hotel Manager called a 3rd party certified Pest Control to company to inspect the rooms this guest stayed in. Such a treat! We had dinner at the hotel restaurant and it was great as was the breakfast buffet the next morning. The room was very nice, clean and in great condition. Just really not clean. I would definitely stay again! The bathroom had poop on the toilet when we checked in. more. The check-in was fast and easy. It is a very nice and reasonably priced Hotel. Breakfast staff not so hospitable. This is not a rash, these are bites! The front desk staff was excellent as was the staff at the restaurant, although our waitress could have used some additional training, or was new, either way, she got the job done, but wasn't as good as she could have been. Guests submit their subscores and their overall scores independently theres no direct link between them. When I checked in I paid in advance for a one week stay at a special winter rate. The facility was a great experience for the modest price. We allow a maximum of 2 pets per pet friendly room. Location off highway was amazingly easy. There were a lot of families with small children so that made for a very noisy hotel. Disliked: Amenities, property conditions & facilities, The property is convenient to the highway and restaurants, Liked: Cleanliness, staff & service, property conditions & facilities. easy access to the freeway. Room was a nice surprise- nice size, comfortable beds and chair. I have never received such terrible treatment in my life!! Though the lobby is lovely don't let it fool you! It's a situation you hope you never have to deal with, but more and more of our neighbors are waking up to find evidence of bedbugs. Food was outstanding! Having found no evidence of bed bugs or any other insect, the Manager went further and called previous guests who have recently stayed in those rooms. Pet-friendly rooms are also available. It seems that communication was lacking in your case, I apologize. Hotels With Bed Bugs in Colorado Springs, CO About Search Results Sort: 1. Breakfast was top notch. Get exclusive access to members-only deals by email. Just prior to your stay Colorado Springs had experienced the coldest weather we have seen in over a decade, wind chill was -44 degrees. Along with the certified pest control expert, the Executive housekeeper, Maintenance engineer and Hotel Manager (all of whom have passed Best Westerns class on how to detect infestation and the procedure if found) conducted an investigation which includes careful inspection of the mattress and box springs as well as removing the headboard from the wall. Service was amazingly efficient. Wonderful. If you booked through us and want to leave a review, please sign in first. I had stayed at this motel several times about ten years ago and was surprised to read a couple bad reviews on this site because my experiences had always been so positive. Something went wrong please try again later. Sincerely, John Wilkins/Owner. I'll leave them out in the hallway and I will tear that room apart for about 15 minutes looking everywhere," Freeland said. (Click on the Red Icon to view detailed bed bug reports.) Lift up each headboard an lay it on the bed. Booked this on a major travel site for an incredibly low price. Grill/BBQ, Open for: Offering a varied menu featuring fresh American Cuisine in a casual atmosphere, Falcons Bar & Grill is located at Colorado Springs Academy Hotel. The room was not very clean. Disgusting! The good news? Bedbugs in room. There is nothing classy about the way this staff treats it's guests. Best Western requires special training of Housekeeping, Maintenance and Management staff on this issue. Top notch guest services., The whole indoor oasis feel was nice, the pool area could be a little more lit up but other than that it was very nice, All staff members were amazing! Made to order omelettes! Yeah right! I then contacted the BBB. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Wish there was a hot tub for the grownups but no biggie. I really didn't know about bed bugs at the time. Reviews are most valuable when they are original and unbiased. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. We even got an upgrade to our room witch was AWESOME!!! For my wife's 40th birthday we stayed in the jacuzzi suite for a night away from the kids and away from business as usual. Lift and look for all bed bug hiding spots, including underneath the mattress, bed frame, headboard, and furniture. The view of Pike's Peak from our room was amazing. Reserved 2 rooms, 1 king & 2 queens. Made beds, replaced towels and amenities. Great location, great amenities. Pizza, Colorado Springs is ranked number 42 on the company's list for bed bugs, it announced Thursday. Freeland says in his experience people who are buying used furniture are seeing some of the worst infestations. Holiday Inn Express & Suites Colorado Springs South I-25, an IHG hotel, Holiday Inn Express & Suites Colorado Springs-First & Main, an IHG Hotel, Best Western Plus Peak Vista Inn & Suites, Best Western Plus Executive Residency Fillmore Inn, Holiday Inn Express & Suites Colorado Springs Central, an IHG Hotel, Hampton Inn & Suites Colorado Springs-Air Force Academy-I-25 North.