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Published by 9138-4529 Quebec Inc. on 2022-08-31. I ordered almost a month ago and only received emails saying we got your order or we received your chat and will respond within 72 hours. Sky's customer service number. We may from time to time include third party links on our Website. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? Not worth the hassle and loss of money. Chat is only option and that takes hours to even get a chat representative. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. Sky Contact Number | How to get in touch with Sky | Digital TV my party is april 10. The 24/7 chat is turned off and nobody bothered to respond to my email. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. I reached out 5 days ago to see where it was. You're better off getting your dresses from Shein cheaper, higher quality and at least give refunds. -Kate. I will absolutely be reordering a new size and be a returning customer! -Kate. Contact Us. Thankfully I was smart enough to purchase via PayPal and after 2 months I received my money back from PayPal. I messed up my address and they were quick to help and fix my mistake. -Kate. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Tip for consumers:Do not buy from this company. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. She even helped me cancel an order and issued my store credit instantly. How would you even know if something would fit or if you'd like the quality? You can email us at resolution@lucyinthesky.email! They have horrible customer service and cannot call because it's a bogus phone number. Sky Customer Service Telephone Numbers - Digital Plans Please email us at resolution@lucyinthesky.email if anything else. Lucy In The Sky Midi Dress - Black - Alice. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. I placed an order and was waiting for more than a month. As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you don't have the chance to try on the clothes beforehand. Lucy In The Sky. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Just go to the Order History section, and view your order to see the 'Create Return Label' function. Contact BT. Order took over 2-4 weeks to be delivered. Company is a scam that sucks money and slow on delivery even though all items stated are in stock. As there is no phone number to be able to contact the company we ad two choices: email and be ignored or chat in and finally get a chat agent (the ONLY chat agent at this fraud of a company) Emma, It took three and a half hours waiting for the chat I suppose that Lucy in the Sky thought we would give up. I absolutely love Lucy in the Sky's Customer Service!!! After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. You must not establish a link from any website that is not owned by you. They are absolutely, THE VERY BEST!!!! We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. Article created 4 years ago. Copyright 2023 Lucy in the Sky inc. All rights reserved. For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. -Kate. Why would I need store credit when I already purchased the 3rd dress. They do not have number to call. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. We're sorry to hear about your disappointment with our return policy. I never got any notification from them that my dresses would be late or anything. Lucy in the Sky Reviews | Read Customer Service Reviews of - Trustpilot i am from spain. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. I wish they were more transparent with the type of quality on their website. Absolutely terrible customer service. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! I was never updated or contacted. Hi Sonam, Thanks for your feedback. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. Depending at which stage your order is at, we may be able to adjust it accordingly. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Us either! Very professional. I feel tricked and pissed off. Hi Hailey, Please email us at resolution@lucyinthesky.email so we can look into your refund for you. -Kate. The dress is also incredibly thin and doesn't have much structure. Lucy Harley-McKeown; Jessica Clark; . It is 9/23 no dress. You can email us at resolution@lucyinthesky.email! International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. Phone Email. We do try and post a disclaimer that this does happen with sequin styles. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. If you please email us at resolution@lucyinthesky.email we can assist you with a return. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Sky in an easy-to-use summary, as well as a full comparison of the 13 ways to reach Sky, compared by speed and customer recommendations. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. Remember, you can do most things online at Sky.com. For international orders, any taxes or customs fees are the responsibility of the recipient. I don't think you got it! Lucy In The Sky Cafe - Tripadvisor Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. In the case of any expired store credits, we will gladly issue another current one for the same value. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Return policy is awful and as slow. Casandra is literally the best person everI was struggling on how to figure out my store credit because I couldn't find the email but she merged my credits for me and helped me get my money back!! It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. Facebook is showing information to help you better understand the purpose of a Page. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) All orders are subject to availability and confirmation of the order price. Customer Service number - O2 Community Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. www.lucyinthesky.com retains the right to refuse any request made by you. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Free Returns for United States Customers. Lost or stolen. | Read 5,941-5,960 Reviews out of 6,586 I am beyond disappointed in this company and its respect for its customers. Thanks for your feedback. - Kate, Hi Chris! It has been such a negative experience. My item did not arrive in the alotted time it was supposed to with NO communication from the company. Please email us at resolution@lucyinthesky.email so that we can further assist you. i ordered 2 dresses october 2 and need them for october 11. thanks! Belle R and the team at Lucy in the Sky were great to work with. We would love to help assist you with this issue. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. You can email us at resolution@lucyinthesky.email so we can further assist you. If it was possible to give negative stars I absolutely would. 0800 230 0202. Check out what 6,872 people have written so far, and share your own experience. A cookie is a small file which asks permission to be placed on your computer's hard drive. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.