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Thanks for your advice. To your questions: 1. Please log in again. NOTE *Menus may vary by device. 2. I just tried the "tape-fix". Have to press the call answer/end button before the mute button will work in Teams. Oct 15, 2019 by I guess through the browser the mute button within Teams does not control Bluetooth headsets and works as it used to. Looks like I'm not the only one by far!? @rohitdhavade. Rich, can you plug your Voyager 5200 headset into the computer with the charge cable, download the Plantronics Hub and update the firmware in the headset. 2. When using the Plantronics (Ploy) 5220 series, the Plantronics Hub is used to manage device settings. To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. Im having the exact same probem. EKSA E1000 USB Gaming Headset for PC PS4 PS5 Computer - Headphones with Microphone/Mic Noise. Hw button mute functionality is one of the most important things I want for a business headset (along with mic quality and rock solid BT connection) and breaking it is infuriating. More info about Internet Explorer and Microsoft Edge, https://answers.microsoft.com/en-us/skype/forum/all/skype-for-business-interfering-with-headset-audio/c2fb626f-887a-4f5a-ac68-aadb6d92404d. I am not sure about it because I did several test in our Teams client by changing different device. (In my previous experience when you spoke and you were muted also a message appeared in the top of the teams screen and now it is NOT appearing). This headset has a utility "Plantronics Hub" that allows you to configure a myriad of settings including an option for "Mute On/Off . Click on Speakers and open its Properties by clicking below. I assume the noise canceling is wonky Mar 9, 2017 by Motor Vehicle) people can hear me. Anyway, most, not all of my calls, people can barely hear me or they say I'm breaking up, and I never had mic issues at all with my Bose headset! 1. Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. You can check if lowering the headsets volume causes the distortion to disappear. Sorry for my late reply, hectic week here and a long weekend! This behavior is really annoying, if you have a friend at Plantronics/Polycom I suggest you to ask him to have configurable options in their software, or at least have a hint how the user can switch it off. So the new one will not be any better. Alternatively, Im running into a problem where the headset stopped letting me know that it was muted or unmuted when I pressed the button. However, when mute / unmute request comes from a headset device, then it is worth to send back a confirmation so the headset notifies listener. any ideas why this is, I purchased it a couple years ago (sometime in 2018) through Sprint but never used it much. Im thinking that maybe I am just expecting that the things I buy should last forever!? Could be many times a day or may go a week without. Plantronics 5200 UC ( 2 units) I could still hear them. No new developlemt with this issue? First, you here when you push CTRL + SPACE (Unmuted), next you here it again when you release the shortcut (Muted). I don't want to hear the voice. the unfortunately discontinued Bose Headset II earpieces. Select Quit Plantronics Hub from the Hub icon menu in the Windows notification area. Let it sit for a few minutes. My problem seems to come from my Plantronics software installed with the Plantronics headset. I have the same issue as well. 2. My headset is hooked to my phone at the office. Dear MSFT, please, do something about it because it is unacceptable and terrible user experience. Plantronics Hub Known Issue: Mute not working on Microsoft teams with Savi 8200 and 7300 series. . I use Plantronics Hub windows software, which allows you to update the firmware, set some advanced functionality and even do device reporting into their Manager Pro product (which we can pull into Modality Diagnostics). So, I guess that I am on the right version, correct? It will upload the log files to help us debug the issue. My headset with teams only started doing this after a Teams update. Brilliant. I have microphone problems with my headset plantronics voyager edge - people hear my very bad. Deal. Apr 30, 2017 by It seems that I have exactly same problem as you do Jabra Elite 75t as well - few days ago, out of the blue moon, Teams started attacking me with muted/unmuted notifications :/. Choose Voyager Edge, and then click Get Started. For the Dell WH3022 Pro Stereo Headset User Guide, browse to the Dell WH3022 Pro Stereo Headset Online Manual Page. The one thing that i did do is reinstall teams but I doubt that is what solved the issue in this wierd way. The issues with the Voyager Edge is one where the problem is when the microphone is used in call it malfuntions but if you use the voice command it will work just fine you can do the same with the voice assistant if you make a call from the voice assistant the person your calling should be able to hear though it might not be as clear but more then enough for you to be heard by person you are calling. any oficial solution about my voice fading away due to mic or noise canceling issue? I had the same issue and it seems to be a Planatronics problem: https://techcommunity.microsoft.com/t5/skype-for-business-users/is-there-anyway-to-turn-off-the-mute-announcement-in-skype-for/m-p/45229/highlight/true#M254. The solution cannot be to change device. When I used to fly, I loved the brand but I've got two of these and no one can hear me!?! I have updated the software and tried it on Windows and Mac. thanks for letting us know that it needed a software. 1-10 of 13 Answers. Microsoft Teams, version 1.2.00.8866, last updated on 8/6/20. Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. macOS Catalina, version 10.15.6. Not on mute, software up to date. I had run into a problem where I had enabled the mute button on the headset and it was muted. Maybe it is just a configuration on the device settings? There isn't any config entry in the settings menu anymore. Step #3 requires local admin to launch Device Manager, so some users may not be able to access this. Check for the MS Teams feature request/issue reporting page so you can ask for it. I had mine set up so that it only "beeped" when I went on mute/unmute. J recently had the same issue, but I'm using a Plantronics headset. Click on the Lync Options icon, choose Tools > Audio Device Settings, and press OK. 2. Select " Poly VFOCUS2 Series.". If I placed the microphone right next to my mouth then they could hear me normally. How to wear the headset: 1. @vladkoretsky. 2. It's just because teams started muting the device now. May 24, 2021 by This does not work on Voyager Focuc UC. The noise cancelling thought makes sense as when I am inside a confined space (i.e. I can hear callers but they cant hear me. I have same issue with my Voyager 5200. Dell Pro Stereo Headset WH3022 Usage and Troubleshooting Guide. Voyageredge paired with s5 and gear s. Stil working for about 10 months then people start hear me bad. Charging Base Indicator Lights: Un-muted headset = solid green light Muted headset = solid red light To Mute and Unmute Models WO100, WO200, WO101, and WO201: I have the same issue. This happened a few years ago and thats why I stopped using the Plantronics earpiece. I noticed it will work if I put two fingers over mic near tip of unit. I use Aftershock Openmove as earphone for Teams, and I have this behaviour since a few days. You can download the Plantronics Hub software for Windows, or Mac by visiting poly.com/software or go to www.dell.com/support. Adam Ratcliff 11. When we mute or unmute the microphone, there is no sound prompting me to do this. To fix this, I went to the vendor's page, downloaded the app to manage the headset and there, I had the option to replace the voice for a bip. This sound is annoying. Before it used to mute the app only. I did the test above (covering the noise cancellation sensor) and my problem went away. you should disable the sensors on the software plt HUB and test it again most probably the ANC mics are broken or misaligned, Rick Hyne That is until the mute button is clicked. (Figure.1 Work faster and easier with the Dell WH3022 Pro Stereo Headset), (Figure.2 Dell WH3022 Pro Stereo Headset Box Contents), (Figure.3 Dell WH3022 Pro Stereo Headset Top View), (Figure.4 Dell WH3022 Pro Stereo Headset Left-Hand Side View), (Figure.5 Dell WH3022 Pro Stereo Headset Product Features). oh man, We are not aware of any such issue so can you share any screenshots so that I can see what is happening? Dec 15, 2021. They are pretty well designed but looks the recent headsets are not built to last! Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center Disable them here and the toasts and noises for mute/unmute go away plantronics About the author Tom Arbuthnot @tromesa604. fkirkland Okay listen up guys, this is important. If you're using a Plantronics wireless headset for your desk phone, on the charging base will be a compatibility dial. To unmute the device, click Unmute. NUBWO HW02 USB Headset with Microphone Noise Cancelling &in-line Control, Super Light, Ultra Comfort. Secondly, the voice is not clearly heard to the person on other end. Your phone, tablet, or computer may not support call control functionality. Yes this is a MS Teams issue. From the Base: To mute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It is very disturbing to mute because I hear the mute message (in my USB Plantronics headset) instead of hearing the people on the phone. 2023 Plantronics, Inc. All rights reserved. more likely Teams changed something in how they recognize the button press. 10% OFF. Plantronics replaced 2 of them but the new ones went bad after 2-3 months. Weird! @daveblankenship. My phone does not find the headset during a call or while listening to music. 8-6. Losttexan, Olawale Yussuff The title Admin is a community setting and does not reflect my role. Just before turfing the headset, considering it being out of warranty, I thought to try washing the headset with Isopropyl Alcohol and carefully drying with compressed air only on the boom and speaker head. Please reinstall the Sound driver. Need help finding the best headset for your situation? This is your best bet to resolve the issue. So something is causing my voice to seem like background noise. If you have a voip phone, power off the phone for 10 seconds, then plug it back in (If you don't have a voip phone skip this step). Tap the red Mute button; Take off/put on your headset while on an active call (requires active smart sensors) Mute on reminder* . SHOW DEAL. Thank you!I had been taking Teams calls from both my phone and my pc just to have the HW mute function, since Microsoft keeps making it harder to mute with every release. It continutes as long as I have a call open. If the issue persists, one last troubleshooting step you can try is connecting your Plantronics headset to your computer, and trying to update the firmware, like in steps 5-8 above. The following drivers need to appear in your Device Manager: Human Interface Devices: HID Compliant Consumer Control Device USB Human Interface Device Sound Video and Game Controllers: It downgraded my BT from "Headset or Headphones" to only "Headphones" so the microphone is now forced through the laptop mic. Pretty annoying to say the least. Valentina F, sb.fitness79 I have been using Aftershokz for a year and it only started happening after a Teams update. So it only takes me a few months before everyone says they can barely hear me. if you ever drop your keyless entry in the swimming pool. 1. I went to my voice recorder and pressed record, it should have not recorded anything with my so-called non-working microphone and lo and behold wouldn't you know it recorded everything I said crystal clear on my voice recorder, that's right the microphone works amazing when you're using your voice recorder!!!! 1. Did you solved your problem, Thomas? Dec 6, 2020 by @flaviosan. I have had 5200 series for my cell for years, I gave my Legend 5200 to my wife for her iphone & my service manger has a Voyager 5200 both have no problems but they have never updated. Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center, Disable them here and the toasts and noises for mute/unmute go away. Then wiped off with a paper towel. Press J to jump to the feed. The headset icon turns red to indicate the device is muted. @fkirkland, Dang! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. 0 comments. The turn off the headset for about 5 - 10 secs and turn back on. I'll apply the same workaround: switching to beeps. Avail 10% OFF Coupon Code. unless it doesnt like iphones. Other than the voice over "mute on" "mute off" notification sounds in Teams, when muted, there is a persistent 5 second dial tone at the background interferring throughout the call. So why is it that when I make a phone call my microphone shuts off so the person I'm talking to cannot hear me. Request a replacement from the manufacture if the headsets within th 1 year warranty. I accidentally dropped my Voyager on the floor and my daughters mini poodle decided to make a meal of it. Identical problem here. That would be the hard way to go., 4. 07:08 PM. This headset actually has a mute button on the boom, and it says in your ear "mute on" or "mute off." No calisthenics, and it doesn't incessantly beep to remind you. To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds. The newest version is 1.4.00.29469 (64-bit). /edit: The issue is in a computer app with computer audio. THANK YOU VERY MUCH! 3. I have replaced the headset twice from service centre, i have just 3 months old platronics voyager specel edition mic is not working i traid all the way i did update also but no use, Mar 13, 2020 by It's not possible to change or disable the voice message when you mute/unmute your audio through the telephone. It shouldn't be that hard. A Microsoft customizable chat-based workspace. Probably it also affects another setting, but I have no negative impact. https://sciencing.com/denatured-alcohol- same issue here. Apr 7, 2017 by Purchase a cheaper headset like Jabra or the like and you won't be disappointed. after working perfectly for a couple months, i am now inaudible to parties i call. Teams is telling the headset to speak. Teams call controls on jabra headset not working. Could you check if the Teams client is the newest version? Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. To unmute the device, click Unmute. Do you have also the audio message "Volume minimum" when decreasing to 0 the volume with the headset? I have one now that i updated the drivers, and let it connect to the computer but still not working properly. Check Price at Amazon. General Performance Ports & interfaces Other features Headphones Microphone Packaging content Carrying case Logistics data Harmonized System (HS) code 85183000 show more The Voyager Focus UC is a comfortable, versatile Bluetooth headset from Poly (formerly Plantronics). Very frustrating, but at least there is a work around. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Washing it with Isopropyl alcohol worked for me on my Voyager Legend. Thanks for the tip. After a few years of use it has now become a piece of junk unless your just using it for music etc, flaviosan Touch or click View PDF to the right of Pro Stereo Headset User Guide, which is in the Manuals and Documents section. Plantronics USB Bulk Driver or Plantronics USB Audio Adapter. Click the Settings button in the upper right corner of the screen, and then click General. Please add an option to turn off the beep sound for mute/unmute.The sound is annoying and even though it can't be heard by the other participants, it could be heard on the meeting record.In addition, this issue is regularly brought to you since at least 2017. A: Answer I called their customer service to ask the same question. I have been using Plantronics bt headsets for nearly 7 years now and this is just the second one. Turned off ANC to see if it will make a difference. I try to pair with another phone, but the problem persist Any ideas? May 31, 2017 by Privacy Policy. Can we please get these settings back? This is from pressing the physical mute button on the phone. Sometimes I can use the side button and it picks up call and then just stop working. You can mute and unmute your headset using Plantronics Hub. 2016-11-28 06:34 AM. cant get the mute to work on the legend this way. This is a great workaround, unfortunately in my corporate environment users are not allowed to make manual registry modifications. Edit: I just got the legend to work too. 5. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. Next you want to go to the settings tab and select General In this window you will notice a settings called "Mute Off Alert" The default setting is Tone and Voice. Hm, I haven't experienced that through the computer, only via telephone. Any help would be appreciated and help me fix them when they go wonkers. If the call can still not be unmuted, perform the following: 3. The headset itself is great but disappointed to see that this is a perpetual problem with no resolution. As a workaround, I disabled voice notifications in my Jabra app but it is not a satisfying solution. @sbfitness79, Press mute and call button together and hold for 4 seconds to disable sensor. Dave Blankenship. When I unmute and try to talk, others hear me poorly they say I sound garbled and unintelligible. You could be missing a driver. Then it will disconnect and again become inconsistent for about 30 seconds until re-stabilization. I have all latest software for 5200, BT 600 , 4200 , iMAC IS ON Big Sur and Iphone is on callIOS 14. Plantronics Mute On Mute Off Problem. Will allow me to hear the tone of the keys being pressed. Manually turning off the sensors: Trying to look for alternatives now in case if there will refund be possible. Nov 3, 2022, 5:42 PM. Plantronics . People comment that my voice is faint. You can learn more here (under troubleshooting section) https://www.plantronics.com/content/dam/. Once successfully paired, you hear "pairing successful" and the headset LEDs stop flashing. i disabled HD voice and also tried to cover the noise canceling sensors but none solved the issue.