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We have spent countless dollars and hours as well as travel time in dealing with this. Due to Covid19 supply chain issues, some features and options shown may be temporarily substituted or removed. 2017 Thor Challenger XE Rear and side cameras and radio not working. The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. Begin with this one! WE are the ones who have been working these past three years, going to great expense and traveling countless miles going from dealership to dealership trying to find someone, anyone to help us. Working at Thor Motor Coach | Glassdoor Im about to conclude that the Axxera radios/cameras are junk and mine is shot. stands for - Class A, Class C Evolution. Again, the deal fell through . Many of our friends with newer coaches report this same issue.I AM REQUESTING THE FAILING COMPONENTS BE RECOVERED OR REPLACED BY *****I am exhausted from pursuing constant repairs on this coach. International Association of Better Business Bureaus. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. Leaves one to wonder if it was ****'s plan all along to run out the clock. Any price listed excludes sales tax, registration tags, and delivery fees. ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. The elements cause the roof to expand and retract. Floorplan - 2017 Thor Motor Coach Four Winds 26B, Our salesman Rudy, along with your whole staff was outstanding. There could also be an inline fuse blown, as the genny usually will not charge the chassis battery. Hello all, new to the forum and a first time RV owner. Does not include Hitch work or accessories. Watch on. I think that is the Thor way. can discuss the resolution. We have gone to great lengths to get these issues resolved, driving the coach to multiple places both in ***** and **** trying to get the issues resolved. One previous owner purchased it new.We have had multiple issues with the coach. Fill out this offer form and we'll get back with you as soon as possible. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. Please contact us at 888-436-7578 for availability as our inventory changes rapidly. This is leading me down a path of no confidence in THOR, as well as potentially never doing business with them again, it's simply bad business and I would also hope to educate any of their potential customers on what their ownership experience with **** will be like after a six figure purchase. I have looked and checked all connections and fuses I can find. You'll enjoy hassle-free set up thanks to the Rapid Camp + multiplex wiring control system, and there is a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you . Thor Motor Coach. Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. Advertised monthly payment is based on 20% cash down, plus tax, title, registration and fees, at 7.99% APR for 96 months on finance amounts under $10K, at 7.99% APR for 144 months on finance amounts from $10K to $25K, at 7.99% APR for 180 months on finance amounts from $25K to $50K, and at 7.99% APR for 240 months on amounts over $50K. Have you tried pushing in the "very little" reset button top left? There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more! We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. This allows the radio to run with the ignition key off. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. As an industry leader in innovative design, Thor Motor Coach builds a variety of unique styles, sizes and floor plans that feel custom-made at a competitive price. This clearly implies that **** knows full well that the labor costs to do the work on our coach far exceeds the $2,000. Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. We apologize for yourconcerns, but at this point the coverage period has expired 5 years ago.The material in your coach could be due to care by the original owner, or the chemicals used in the cleaning process that *** be stripping the furniture. bunk above drivers compartment has failing motor brakes. As the smallest motorhome option, camper vans are welcome virtually everywhere. Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. **** did send the new flooring to CW. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. Immaculate 2019 Thor Motor Coach Quantum KW29 with only 11,883 miles! This has all been dragging on for far too long. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The dealers in my area state that they dont even know what a ********* is and dont work on them. ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Rates and amount financed are determined by credit history. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. This is NOT a new claim. TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. Multiple emails say **** approved the work to be done, only to reject their labor charges in the end. ALL OF A SUDDEN everything that was approved is no longer valid, considered null and void by Tristen. BBB Business Profiles are subject to change at any time. Question about flooringsheet vinyl versus laminate Not something you want to have happen!!! THOR AXXERA RADIOnot working??? - YouTube Well guide you through the process. ft. Use/store switch in use mode? He was advised for this to be reconsidered he would have to submit documentation including pictures of what his concerns are, in which he stated he would do so when the weather permits. 33 complaints closed in the last 12 months. Please contact dealership to verify unit information and availability. Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. As we all know in March 2020 the ******19 pandemic hit being considered high risk due to ******19 we stayed home to minimize our exposure. Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. Thor Motor Coach Vegas 24.1 - Fixya On our 2015 ND the wiring was a mess but our major problem wound up being as bad radio replaced with another bad radio and finally the third radio worked until trade in. Then click on the manual name to download. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . Number Of Televisions. State: Arkansas. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. It may not display this or other websites correctly. The most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. See dealer for details. Our 2019 ************ Motor Coach seats have started to completely disintegrate. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. Posts: 7. Thor Motor Coach | Better Business Bureau Profile Like most: We went on our first trip this past weekend. In reviewing my hundreds of emails regarding these issues I was particularly surprised by an email from ********************************* apologizing and stating that the only emails he had been provided were from ***************** in 2020 and the email referencing the $1,000. Our BIGGEST Class C is HERE!! We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. This is truly a manufacturer defect. We have had many, many issues with this coach that were all reported to Thor while the coach was new and under warranty. Posts: 2,166 THOR #11781. Diesel and gas-powered chassis options. Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. Thor Motor Coach - drivers (chassis) radio on house batteries good-will offer. Anyone know exactly where the fuse may . The other is a inline fuse, wired off the use,store relay battery lug. New 2023 Thor Motor Coach Palazzo 37.6 - Exploreusa.com I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. Stock #46257. Your Thor rep will be reaching out to you to gather more information on the concern. We had one of our **************** Representatives reach out, the below follow up was provided. waiting for the repair shop to let them know what the bill is I didnt know then well proceed, We are waiting for a call from Thor motor Coach coach we received an, email on 11 **** I guess I said the complaint was resolved but it was, not. We will continue to call the customer but if he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL at Giant Recreation World - Call us now (321) 541-2205 for more information about this Stock #4A575 A representative has been notified and will be with you shortly. The owner listed is **************************. Monthly payments are only estimates derived from the RV price with a 96, 180, 204, or 240 month term, 10% to 20% down, 7.49%-9.24% interest APR, and financing terms are based on approved credit for qualified buyers and does not constitute a commitment that financing for a specific rate or term is available. The park/travel switch on my coach does not switch the radio to the coach batteries. ", I am rejecting this response because:The ************* location that was given to us, the website above They stated they do not work on RVsWe need a location nearby. Speaker Location(s) Interior / Exterior. Thor Motor Coach, Inc. reserves the right to make changes, substitutions and improvements to its motorhomes without prior notification. I purchased unit as it comes from manufacturer with a seamless roof. BBB Business Profiles may not be reproduced for sales or promotional purposes. Thats where the water is coming in, it came that way from the factory. Save your favorite RVs as you browse. THOR AXXERA RADIO.not working??? Brands that do not do that should switch the power to house batteries to avoid killing the chassis battery by playing the radio all day. We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM, Tilt Leather Steering Wheel with Audio Buttons to Control Dash Radio, Upgrade Windshield Privacy Close off Panels, Three-point Seat Belts for Driver and Passenger, Captain's Chairs Heated Electric Adjustable Driver/Passenger Seats, Swivel Captain's Chairs with Two (2) Filler Cushions, Removable Table between Two Swivel Cockpit Seats, Aluminum Wheel with Valve Stem Extensions, Rubber Tread Entry Steps with Step Well Light, High-Gloss Euro-Style Cabinetry with Complementary Cabinet Door Hardware, Hidden Hinges and Slide-out Fascia, Pressed Laminate Countertops, Dinettes, Sofa Tables, Bath and Bedroom, Wall Cubby with Net and USB Charging Port, Accent Lights above Overhead Cabinets, Kitchen, Dinette, Sofa and Bed, Cab-Over Sleeping Area with Telescoping Bunk Ladder, Leatherette Sofa with Queen Size Murphy Bed Conversion (24FB), Leatherette Theater Seating with Footrests (24RW), Leatherette Dream Dinette Booth with Footrests (N/A 24RW), Leatherette Booth with (2) storage drawers (24RW), Wireless Phone Charger with USB Plug on Dinette Table Top (N/A 24RW), Wireless Phone Charger with USB Plug Bedroom (24RW), Single Child Safety Tether in Dinette (Optional 24FB, 24TT; N/A 24RW), Full Extension Metal Ball-Bearing Drawer Guides, Pressed Laminate Kitchen Countertops with Under Mounted Sink with Sink Cover(s), Pop-Up Countertop Outlet and Charging Center for Electronics (N/A 24RW), Decorative Lighted Kitchen Side Splash Next to Cooktop, Two Burner Gas Cooktop, Glass Cover with Electric Start, Glass Protective Cover and Task Lighting above Cooktop, Stainless Steel Accented Convection Microwave Oven, Large Stainless Steel Single Bowl Sink and Faucet with Pull-Down Sprayer, 12-volt Ceiling Vent in Kitchen with Wall Switch, Full Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24RW), Queen Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24TT), High-Gloss Curved Euro-Style Bath Door (24TT), Shower with Curved Anti-Microbial Shower Curtain, Bluetooth Coach Radio System with DVD Multimedia Receiver, Rapid Camp+ Multiplex Wiring Control System, Onan RV QD 3200 Diesel Generator (Optional), Winegard ConnecT 2.0 WiFi / 4G / TV Antenna, Automatic Transfer Switch with Power Protection, Automatic Shoreline-to-Generator Transfer Switch, Single, High Output Low-Profile Air Conditioner, 100-watt Solar Charging System with Power Controller, 1,000-watt Inverter for Entertainment Systems and Select Outlets, 360 Siphon Vent Cap, Tank Odor Prevention. The radio may well be powered by the house batteries. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: Cushioned Seating Under Bed Full Bath Two Burner Gas Cooktop 15' Power . Description. This shouldn't be happening. We have pictures we can send if you want. After ******* ***** had our coach for almost a year. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. Immediately I had power to my Axxera. Not sure where the in line fuse is located any help locating would be appreciated. Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. I got a jump and the car battery is working fine now, but the house batteries are still dead. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. Not just one but every single seat in . UNABLE TO GET AHOLD OF ANYONE AT THOR THAT COULD CARE A BIT!!! On 12-11-20 we took the coach to different dealerships, finally ending up at ****************************. We have a 2017 Thor motor home with a radio installed backup Now we have two new bids one for $4,500.00 from a subcontractor. Multiple calls, travel, estimates, no results. I bought a brand new Thor Hurricane 35M. Consult with your selling dealership or contact Thor Motor Coach, Inc. directly to confirm what standard and optional equipment was installed in your motorhome at the factory. Your representative ******** will be contacting you to get those additional concerns addressed and reviewed. 2022 Thor Hurricane 35M. Took a good 2 hours drive and they are still dead. Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. 2 lead acid batteries. Then click on the manual name to download. We are not responsible for any such errors and reserve the right to correct them at any time. That's ok in your Bounder because Fleetwood coaches charge the chassis battery from shore power. Front radio not working. . No. Whether you travel to see family or to explore new places, this coach offers a flexible living space that doubles as a bedroom with a privacy curtain. Thor Recall Notices - Latest Recalls for Thor - Arfc See details. There are often simple reasons why your RV generator won't start, and we will address the most common ones in this article. We can't thank all the employees of General RV enough for making this experience so unforgettable. ************************* was working with us right up until he moved to a new position in March of 2022. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Above Cab 40" Swivel LED TV, Optional Bedroom 32" LED TV, Optional Exterior 32" LED TV, Ford E-Series or Chevrolet C4500 Dually Chassis (22B, 22E, 23U, 24F & 26B), Ford E-Series Chassis (28Z, 29G, 30D, 31E, 31L & 31W), Slick Fiberglass Exterior with Standard Graphics Package, MEGA-Storage Compartment (22B, 22E, 23U, 28Z, 29G & 30D), Power Patio Awning with Integrated LED Lighting, Framed Windows (22B, 22E, 23U, 24F, 26B, 28Z, 29G & 30D), 8,000-lb. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. When searching for a service center make sure to use the filter option. Thor fave me a warranty center but they were unwilling to service my van ************************************* ** said they had thier own customers to service and since I didnt purchase from them to go someplace else. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. We are sorry to hear of your concerns with your 2019 *******. we do not have any videos here. Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work. Wondering if the converter is shot. I am rejecting this response because: ********************************* (Thor Motor Coach Retail Warranty Supervisor is not acting in good faith. 2 tables that convert into beds. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. We purchased a 2016 ************ 40xte with ****** miles on it. Why should we have to pay a single ***** more to pay for defects that were reported to **** when the coach was new. Choose from over 120 floor plans uniquely designed for every camper's lifestyle - from the weekender to the full-time RV family. Used 2022 Thor Motor Coach Challenger 35MQ $169,999. . Also if your GFI isnt easy to locate, you may have one on the inverter itself. One is in the coach fuse panel and is marked. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. Contact Us. New 2023 Thor Motor Coach Magnitude XG32 - Bishs.com Fortunately - thru experimenting and luck - I found the unlabelled button that turns it off -- it was bugging me. ** September 10th we took the ** out. My husband was impressed with Rudy, because he was asked a question, and if he couldnt answer it, he made some calls and had the answer within a few minutes. With all the family-friendly and pet-friendly features, you'll love traveling in . I do not know WHY he has not had access to this correspondence. After getting back both radios not working. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. RV Wife. We have only used the coach a handful of times and have never used any sort of cleaning product on the seats. Front radio not working - Thor Forums $5,000. Model: Hurricane 29M. The swivel captain's seats can become a part of the living area once you're parked, and your guests can sit at the 76" Dream Dinette with footrests. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. Mechanic's Assistant: Are you fixing your Chassis yourself? The frameless windows and the full-body paint package with gel coated sidewalls is sure to be eye-catching, plus there is invisible front paint protection for added defense against the elements. If these are the type of responses that ****************** will and can expect from **** in the future, ****************** needs to know that and others need to be aware of that, so better choices can be made from other providers when making with purchasing motor vehicle. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. Is An RV Renovation Project Right For You? Thanks for the replies. ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. We have done everything in our power to find someone to do the work, only for **** to refuse to pay labor charges. Thor Motorcoach Logo linking to Home Page. Need advise, had a shop replace house battery and repair inverter. Seal leaks and causes extreme noise when driven at highway speeds. drivers window was installed bad. We have many issues with the flooring, as well as a heating breech that causes the flooring to ****** when the furnace comes on. New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL He made us feel at ease during the whole process. The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. Select the desired vehicle below to view all the recalls for that particular make & model. I am rejecting this response because:This is the same response I received earlier. You may also call **** at ************ for them to better assist you in finding service. This is an independent, unofficial site. Listed 27 weeks ago in Cass . Thor Motor Coach - YouTube 2 slide outs. RV.Net Open Roads Forum: Thor Freedom elite axxera can radio not working. I had to send the slide out for access. Plus tax, title and license. We now have two new estimates, both have been rejected by *************************** and *********************************. 2022 Thor Motor Coach freedom elite. Onan RV QG 4000 Gas Generator; Winegard ConnecT 2.0 WiFi/4G . Arriving at our destination we set up to dry camp. Your actual payments may vary. Thurmont, MD. Speakers. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup The best of Class A amenities and more power than a Class B. 26 gallon black water tank and 31 gallon grey water tank. What's The Best Cordless Vacuum For RVers? Mine was easy.after I had checked all fuses, fuse blocks, use/store switch..you name it. In our coach the battery disconnect switch activates a solenoid which switches the battery circuit on and off. You must log in or register to reply here. He moved to a new position. The claim is currently under review, you should hear back from your rep by the end of this week. Tristen should have the additional documentation in his inbox this evening 12-11-2022. Thor Industries Owner's Forum - This forum exclusively contains discussions related to Thor products including Crossroads, Cruiser RV, DRV, Dutchmen, Heartland RV, Highland Ridge, K-Z, Livin' Lite, Login to the Owner's Resource Portal to view manuals for older model years. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. The issue is not closed nor has resolution been found. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. We have sent the invoice for labor charges to ****. Submitting a response indicates a willingness to work with customers to make things right. If Tristen needs additional documentation, I will also be happy to send it. We are well aware that the coach is off warranty. 2023 Manuals 2023 Owners Manual - Class A & C: English 2023 Owners Manual - Class A & C: French 2023 Owners Manual - Class B: English 2023 Owners Manual - Class B: French 5 seatbelts. The $1,000.00 bid they accepted. My husband was ill and could not drive the coach to *******. The SERVICE ENGINE SOON issue as fuel emissions problem was identified on Wednesday, October 12th, and today (November 17th), we are not any closer to resolving the issue and getting the vehicle back in service??? After changing the engine battery the radio and backup camera will not work. The requested information: 2019 *********************** **** motor coach. They said they would me someone to service the vehicle.