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I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. Most staff are very polite. | Read 101-120 Reviews out of 262 This is when we could get in the pool from February. Probably because I sent it in so long ago and it shows their processing times are embarrassing. Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. 14 Customer Service Resume Examples for 2023 - beamjobs.com I used to be with DW you in Huddersfield then true gym took it over. This suggests to me that they know they are not up to date. The gym had closed down suddenly in November 2021 and hasn't provided a refund. It has been three weeks and no one has been in touch. Bit apprehensive being a female in my 50s. Verification can help ensure real people write reviews about real companies. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? Once my payment went through I got an email saying that they are closed. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. Like a sauna. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. Submit an enquiry or refer a friend to truGym today! Absolutely shocking customer service. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. Bring back Les Mills Body Combat please! Companies can ask for reviews via automatic invitations. It was a great gym to start off my journey on becoming the best version of my self. I know several members have request a standing calf raising machine. Good day, I have just renewed my contract after 15 months. There is no number to call and no way to cancel membership which reflects their lack of regard for customers.UPDATE: No one ever contacted me and I had to contact my bank to cancel the direct debit. Date of experience: 19 February 2018 I was paying double on a different gym and was always having problems but this is miles better. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) DO NOT SIGN UP THERE TERRIBLE! The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. Would definitely give more stars if I could! The staff are more interested in their weekend plans than theirmembers. Join the 270 people who've already contributed. Join the 244 people who've already contributed. From my experience and many others on the web they dont respond. info@gurukoolhub.com +1-408-834-0167; trugym customer service. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. The number for the centre was not being answered, neither were emails. And parking right outside that's free!! Awful!! I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. They've also had bad reports in the paper. Pay a little bit more and go somewhere decent ! I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. Find out how we combat fake reviews. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. We'll then contact Harlands on your behalf to get this resolved. Verification can help ensure real people write reviews about real companies. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. Absolutely shocking customer service. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 13 I signed up to the gym and have been going daily as i am very consistant with my training. We use dedicated people and clever technology to safeguard our platform. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 This gym is great! The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. We also ensure all reviews are published without moderation. 14 Customer Service Resume Examples for 2023. This gym is great! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 I email head office never got a reply. How many stars would you give TruGym? On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Verification can help ensure real people write reviews about real companies. Seems like nothing is ever cleaned. Required fields are marked *. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. TruGym Stevenage. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. Staff members were a mix bag. Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. Your cars are not safe! Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! Poor customer service and conflicting information provided by staff! Needs airing conditioning throughout the gym. Great for all ages, shapes and sizes! 2023 Trustpilot, Inc. All rights reserved. BUILD A PERFECT RESUME. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Staff beyond rude ! Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. In the meantime, they have been taking money out of my account. Verification can help ensure real people write reviews about real companies. Good luck getting them to answer the phone. The staff, although minimal, are friendly and helpful. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. Date of experience: 10 November 2022. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. I choose at this time to cancel our memberships and truGym continued to take money from my account. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. ?TruGym this is unlawful and action is being taken. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! Companies can ask for reviews via automatic invitations. | Read 41-60 Reviews out of 241 Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. trugym customer service - americanuzbekistan.org Pool full of screaming kids. Awful!!! Trugym luton are refusing to refund me 200 of my hard earned cash! The gym had closed down suddenly in November 2021 and hasn't provided a refund. I was asked if Id like to suspend or cancel my membership. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. This hasn't happened and all attempts to contact them regarding this is being ignored. This happened on several occasions making me again not really want to use the pool and steam room. The timings of the place are good too accommodate all women there. The Stockton site seems to be run on a shoestring. Amazing staff who always smile when I'm swiping in and are always ready to help. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! Join the 261 people who've already contributed. Contact your local truGym via our online contact form. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Generally excellent facilties and equipment though can be a bit busy at times. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. I went a few times a week and they were welcoming and a great bunch of people. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. We use an external company to collect, manage and process direct debit payments. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. Anyone can write a Trustpilot review. Head office failed to respond to emails! Anyone can write a Trustpilot review. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service Author: Stephen Greet, Co-founder. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. Complaining to TruGym is difficult. Very clean with a good atmosphere and equiptment maintained to high levels. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. No on-duty lifeguard (is this actually legal!!!). There are some advantages to paying your Spectrum bills online or on the My Spectrum app. All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. Your experience matters. Verification can help ensure real people write reviews about real companies. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! Dreadful management of memberships Id avoid this company and invest elsewhere! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The changing rooms are always clean and the same for the showers! we were never told about it and there are no signs of cctv anywhere to warn us. The trouble is they use crooks to process their member's payments. Lots of equipment to use and is open to everyone. How many stars would you give TruGym? Totally disgusted with the service offered with no thought or effort of building a customer relationship. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. This company doesnt care about its members, its purely about money for these people. this is extremely unprofessional. The pool is excellent. Worst customer service ever have not had one reply to my messages or calls!! Weights are all over the place. The money left my account and from that date I have never heard anything from them. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. Informed them that I was moving house and therefore cancelling my membership. Join the 258 people who've already contributed. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. Absolutely flabbergasted of the audacity and attitude she had with me. How many stars would you give TruGym? Even a reminder email could have helped, Never join this gym, Its not good. Ive been at this gym for nearly 2 years. Join the 271 people who've already contributed. I was asked if Id like to suspend or cancel my membership. Very clean with a good atmosphere and equiptment maintained to high levels. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 a nice open plan gym. My branch shut down down and I never received a membership refund. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. truGym | Low-Cost Contract & Non-Contract Gym Memberships good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. If you want a real Les Mills class, or any customer service, go to another gym! | Read 81-100 Reviews out of 264 It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. They are young, inexperienced and basically don't want to be there. False advertising! On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! Suggested companies are based on peoples browsing tendencies. All of the members that I have encountered at the gym were very supportive and helpful. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. There were a lot of guys when we went waiting outside. Fantastic facilities. One good search would have warned me but I was dazzled by the google and facebook reviews. Highly recommended. No contract options, student memberships, corporate offers, or pay for the year up front. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! Broken equipment takes a long time to be repaired. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. This resulted in TruGym blocking me me on twitter. We also ensure all reviews are published without moderation. Staff are the ones who represent the gym and are suppose to behave in a professional manner. Friendly environment for ladies only. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. i havent seen the gym manager, i dont know even if she exists, just heard there is one. why is jason ritter in a wheelchair Great gym that everyone feels comfortable and Staff are an asset to the place. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 How many stars would you give TruGym? Anyone can write a Trustpilot review. Awful showers. Head office failed to respond to emails! I got nothing. Your experience matters. | Read 101-120 Reviews out of 258 People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I would not recommend this gym to anyone. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. the recent cctv cameras introduction is also not only bothering me but most of us who cover. 2023 Trustpilot, Inc. All rights reserved. You can never get a response from customer service. !Poor service. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. The changing rooms are always clean and the same for the showers! Dreadful management of memberships Id avoid this company and invest elsewhere! Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. I've asked for head office details and the staff tell me they don't know it. Here are 8 tips for writing great reviews. Bring back Les Mills Body Combat please! It's a public swimming baths not a gym. This gym offers friendly staff with excellent personal trainers. Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. We also ensure all reviews are published without moderation. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. Join the 270 people who've already contributed. Staff were non empathetic and unhelpful following the incident. We use cookies to ensure that we give you the best experience on our website. Awful!!! The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed.