I disputed the charges with my credit card company and they will provide a refund for me. This did not occur.The following Monday I called ACF again and waited 20+ minutes on hold. The company has stopped responding to my e-mail, and I can't get through by phone. Fabrics offered by ACF meet industry proven standards and include modestly priced upholstery choices for price sensitive installations. It took a month after I cancelled to receive an email stating they couldnt credit the CC I used for the purchase and they could send a check or I could request a credit via PayPal? ACF claim to be a subsidiary of Ashley Furniture. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. When I emailed them several times asking for status, they just stopped responding. Each time you email support, they will give you a new ship date that is pushed out a month or two. Total scam! LIARS! PLEASE DO NOT DO BUSINESS WITH THIS COMPANY!!!! I'm just hoping that they actually refund my money Total SCAM. Unbelievable. The tentative ship date will come and go. I called on a Friday and spoke with a Kaylin who stated that my refund was being processed and I would see an email update at the end of the day. Look for coupon codes marked with the green verified label for today's active ACF Wholesale promo codes. 22 Jericho Turnpike They told us initially that it was back ordered and we would receive it in April. I called Ashley Furniture Corporate Offices and was told that they are not affiliated with ACF. I tried to get them to deliver it without the new fee but they wouldn't waive it so we canceled the order. By the way, there is another company called AFC Wholesale. ACF Wholesale issues coupon codes a little less frequently than other websites. Get the best coupons automatically with the SimplyCodes browser extension. I placed a very large order in April with ACF Wholesale for two end tables, a headboard/footboard and dresser with mirror. Unbelievable people. Submit a complaint and get your issue resolved. I had to dispute the charge with my credit card company. LIARS! Radio silence. We ordered our furniture Feb 2nd of this year and we still don't have it. Stop telling me its another 2 months back ordered and its to late to cancel my order! You can also find sales and other promotions for ACF Wholesale here as well. The representative does not have any customer service she just asked me "is there any other question?". Claim your profile to access Trustpilots free business tools and connect with customers. Today is July 28. Finally spoke with the Customer Service Manager Joe. Now we have to order the couch from another company and wait for it to be delivered. Here are 8 tips for writing great reviews. A couple days later I emailed again, no response. I would not recommend ACF Wholesale as a company to do business with but I do want to confirm that they did make good on our business transaction. They accepted my order and charged $59 shipping fee. Do not use them I don't care if their prices are better than everyone else. BUYER BEWARE! However, I can confirm that I received furniture and a payment from them. My new TV has been sitting on the floor for 2 months now. I hope someone takes legal action against this company, since they are doing this to a lot of people and it's sickening. In May 2022 we cancelled the remainder of our order and requested a refund which they said would take 2 weeks to process. Currently, ACF Wholesale is running 3 promo codes and 3 total offers, redeemable for savings at their website. Now they are saying it will be September and if I want a refund, I have to pay the return shipping for the two items of the whole bedroom set that they've already sent. I NEVER RECEIVED MY REFUND. starts with an idea and ends with a finished piece guided by our designers who help create the style and design you are searching for. After 2 weeks had passed I emailed ACF and got zero response, this was the first correspondence that they did not respond to. Click "view restrictions" next to the coupon code on this page to learn more. All reviews are published without moderation. They are a scam! Cancelled and request a refund on May 31, 2022. Do not order anything from this company. We also stock 300,000 to 400,000 raw frames at all times to serve the largest of accounts. This review was chosen algorithmically as the most valued customer feedback. Now they don't answer the phone. Our craftsmen are true artists and add that special touch to each piece. After third delay, I cancelled the order and it's been over one month - STILL NO REFUND!! Ordered 2 bedroom sets on August 4, 2021 in the amount of $2175.36 used Covid and Ashley for an excuse of lack of delivery for almost a year. They won't allow me to cancel my order even though they don't have any inventory of the item. I was initially told the order would ship in August. Been waiting almost 1 full year for my table I was patient because of supply chain issues at the end of 2021 but this has gotten ridiculous finally cancelled and went with a different company. We check for new ACF Wholesale codes frequently, so just check back this page to find the latest available ACF Wholesale coupons. Theres not customer service what so ever! ComplaintsBoard.com is a leading complaint resolution website on the Internet. Avoid this company. Wish I had looked at reviews before going with this company! There phone number for customer service hours are: Monday Friday 9:00AM 4:00PM CST (662)570-1599. This will surely increase the credibility of your complaint. Anyone can write a Trustpilot review. AFC Wholesale is a legitimate company with excellent products and customer service. CSM Joe advised that the payment could not be refunded to the original payment method as it had passed 180 days since the sale. 4 weeks later they send me an email saying that there's a remote fee of another $49 associated with delivery to my address since they don't have a regular route in my area. I was then asked if I would prefer a check or a PayPal deposit, skeptic of giving them anymore information I requested a check. Better Business Bureau gives them a D. 0 stars is my actual rating. Total BS all other websites have no problems with the manufacturer. In addition, all standard fabrics are formulated to meet the small scale flammability test requirements for upholstered materials contained in specifications such as California Technical Bulletin 117, Section E; Motor Vehicle Safety Standard No. Im just going to order from them as I know I will receive my item I pay for!! ACF seems to be a company that is struggling to do things the right way. $59 extra for an extra $100 I could have had it 4 months ago from a local store. !I will pray to find peace with this highway robbery, and I know karma will eventually come around. Like just tell me your ripping me off at this point!! Unique,Custom Wood& UpholsteredSeatingand More AC Furniture Company, Inc. (ACF) is one of the countrys largest contract manufacturers of seating for the hospitality, healthcare and food service industry. You will wait months, and to get your furniture they will force you to pay more for shipping! IT'S A SCAM ACF Wholesale is a scam, do not buy from them. If they try to come on here and deny this or talk around it, I am happy to furnish proof. ACF maintains a combined 1,000,000 square feet of manufacturing and warehouse space. Order # 91436. We currently build and ship over 7,000 pieces of furniture per week. (I do not live in a remote area) They waited 4 weeks to tell me this! First, copy the discount code by clicking the code on this page. Ordered a coffe table in Aug. 2021 which arrived broken. and my order number is 92791 sleeping on a mattress. Verification can help ensure real people write reviews about real companies. I'm sure you can as well! I normally don't write reviews, even when I may have a horrible experience, but they are straight up thieves. With a choice of over 2,000 color ways, many selections meet (or exceed) minimum abrasion resistance standards of 30,000 double rubs on wire and cotton. I wish I wouldnt of ordered from them just to save myself 30$ not worth it! I am close to be 69 years old. I called their customer support (who, by the way, don't even care) and was told that my order would be shipped on August 15th and would take 2 weeks to arrive. Some coupon codes have special requirements or exceptions. PLEASE DO NOT DO BUSINESS WITH THIS COMPANY! I requested a refund for the remainder of my $1650 order, and on June 1 was told I would receive it within 7- to 14-days. Customer service excellence is our mission, the critical element for maintaining life-long, valuable relationships with our customers. Mineola, NY 11501 In certain cases, we may receive a commission from brands you find on our website. I ordered two small tables in March - $535. 302; UFAC Class I; NFPA 260; and BIFMA Class I. ACF is a primary supplier to some of the best known names in our industry. Ordered a bedroom set a year ago and ended up cancelling since it was clear I wasnt going to get the bed and dresser. So, they have our $1,500 and they are holding it hostage until we pay that money to get it back. They will tell you that the manufacturer has delays and it's out of their control. The coupons you see at the top of this page will always show the best ACF Wholesale discount codes first. Total scam!! three machine rooms operate daily producing unique custom furniture. 14 business days came and went. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. ACF cancelled the order, but haven't refund me for an item they never had in stock, and keep telling me that my refund is on the way after 7 months. They will take your money as soon as you order it online and claim that lead times for shipment are a little longer due to supply issues. Can't get a replacement or a refund. Do not do business with this company!!!! 2022 Trustpilot, Inc. All rights reserved. Then head to ACF Wholesale's website at. Still waiting for refund, waited on hold for 55 minutes yesterday was the 15th caller waiting---they said I would have my refund by end of day. Dealspotr verifies, curates, and shares content and offers for brands we think you'll love. Well, it's July and we still don't have it. I asked when to expect delivery and they responded with a date 4 weeks away. So, they have our $1,500 and they are holding it hostage until we pay that money to get it back. ACF Wholesale is a scam. I will pray to find peace with this highway robbery, and I know karma will eventually come around. We use dedicated people and clever technology to safeguard our platform. They had my payment for 3 months and kept saying my order was delayed. SHAME ON YOU! If they try to come on here and deny this or talk around it, I am happy to furnish proof. We strive to not only meet our commitments and client expectations but to exceed them on every level and deliver exceptional value. [emailprotected]. If necessary, try multiple ACF Wholesale codes on this page until you find one that redeems a discount. Bad company, bad customer service, no integrity at all. With annual revenues of approximately $40 million, the company currently builds and ships over 7,000 pieces of furniture per week. Our standard production procedures which include our seven-step finish process and pattern matching of all upholstery fabrics, create pieces that rival the masters. PH: (516) 699-1000 Share your photos and videos with others to prove the truth of your words. Well, it's July and we still don't have it. Plus "customer service" people are extremely rude!! Offering more than the normal collection of "standard" finishes is another way the company brings value and customer service together. But this place keeps telling me its back ordered! Clearly its not its a cover and how long are they gonna give me the run around! This is not a real company, there is NO way to get in touch with them. We ordered an Ashley coffee table and matching end table in January 2022 and when they kept pushing out our order 6+ months, we finally asked for a refund which they said they would honor. Its now June 28 and no refund. Which I've priced and it could be anywhere from $800 to $1,000. STAY AWAY FROM THIS COMPANY. So we ordered a couch from ACF in October 2021 and much like everyone else we were delayed multiple times. We stock 300,000 - 400,000 raw frames at all times to serve our customer needs and we operate three machine rooms everyday to manufacture items not stocked. with an idea to furnish your restaurant, hotel, country club or healthcare facility. Buyer Beware! Dont do it. You will get a live agent, but nothing but run-arounds. Not honest or professional- I should've trusted all the bad reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. In January 2022 we received our ottoman but the couch was still back ordered. Next they tell me it wasn't ordered. I purchased an item in November 2021, and never received it. We ordered our furniture Feb 2nd of this year and we still don't have it. Also, look for the ACF Wholesale promo codes with the biggest discount percentage. Its been almost 6 months sense I ordered!!! Then its never comes. See all complaints on BBB they are true. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Do not use this site!! Joe stated the check would be sent out the upcoming Friday (6/24). They tell me its ordered. On Monday 6/27 I received my check refund for the entire amount that was paid for the couch. No stars not an option. What a waste of a company!! They are unprofessional and customer service is the worst I've ever seen in my 60 years. They told us initially that it was back ordered and we would receive it in April. SHAME ON YOU!!!!!!!!!!!!!!! Obviously a fake number. I normally don't write reviews, even when I may have a horrible experience, but they are straight up thieves. Which I've priced and it could be anywhere from $800 to $1,000. They had shipped the nightstand 11 months ago and I have requested twice for it to be picked up and credited but they will not even respond to my requests ? we find a new ACF Wholesale coupon code every 100 days. I tried calling their phone number listed on the website, but each time it gives me a "busy" signal. Total BS! They had no problem taking my full payment but now will not even respond to my request for a full refund! Companies can ask for reviews via automatic invitations. FX: (516) 699-1001 I have called countless times trying to get a replacment over the past year. Immediately after the phone call I emailed ACF with an email directed at CSM Joe confirming what we discussed over the phone, it was never responded to.On Friday (6/24) I received an email update stating my order had be refunded. They said it would take 7-14 business days. The day I cancelled i ordedred bedroom sets from different company also by Ashley and had them delivered in less than 3 weeks Have been sleeping on a mattress on the floor for almost a year due to a house fire. Management and ceo should be ashamed of them selves!! I did receive the two end tables, but one of them is defective - the drawers are both wobbly. The better business bureau has countless negative reviews of unhappy customers who never received their orders or unsuccessfully tried to cancel and get refunds. Today's biggest ACFWholesale.com Promo Code is for 20% off. with over 400 employees, we are strong. I wouldnt even give them 1 star. Rate your shopping experience with ACF Wholesale: ACF Wholesale offers coupons and promotional codes which you can find listed on this page. I placed an order on May 23rd. The item I want is from Ashley furniture store and its in stock right now!! Exposed wood furniture is hand finished in our facilities and allows ACF to provide a wide variety of custom colors as required. My name is Carmen Jordan Wong of Sylmar, Ca 91342 In continuous operation since 1977, ACF is a privately held VA company and employs over 400 people. Dealspotr finds coupon codes, discount sales and promotions for e-commerce stores listed in our, Code often used in Jul by stores like ACF Wholesale. Our pledge is to consistently provide quality merchandise, responsive customer service, and high value products to all the markets we serve. Their prices are very cheap, but they never provided me a product, just delayed the order several times and then denied a refund. They are not the same company. Repeated that numerous times and still no refund today. Now they are saying it will be September and if I want a refund, I have to pay the return shipping for the two items of the whole bedroom set that they've already sent. They are all awful! Generally, the best codes are "store-wide" deals that can be used on any purchase at acfwholesale.com.