Quynn & Diane want to inspire women that you really can have it all! I ordered 14 items for my daughter for Christmas from this site on 12/15 and paid 2 day shipping for $27. We are always searching for new ideas and keeping our eye on the latest trends so we can offer you the latest fashions at wholesale pricing. Sign up to get the latest on sale, new releases and more. Sparkle In Pink Is Committed To Making Its Website Accessible For All Users And Will Continue To Take All Steps Necessary To Ensure Compliance With Applicable Laws. This package had been scanned with no known location after arriving near me and leaving twice. We will be happy to help you! After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. They believe in treating their customers just as we would want to be treated. Diane owning a business herself with her husband for 30 years had the knowledge of how to run a company, and together with her daughter's year of designing and research in starting this store, Sparkle In Pink was created. Ok so I wait 45 minutes have passed with no response.. Im purchasing item from you and this is how you treat customers? Once your order has been shipped you will get an email sent to you with a tracking number from paypal. Title to products purchased on the site, as well as the risk of loss for such products, pass to you when Sparkle In Pink delivers these items to the carrier. All credit card transactions are final and can only be reversed once Sparkle In Pink has issued a return reference number (RRN) in accordance with the Sparkle In Pink Return Policy. You cannot purchase a rush order via e-check. You can use that number to track your package throughcarrier tracking services. Of course Im not gonna do that knowing how hard it was to get what I wanted. Our mission is to offer a huge selection of the most adorable clothing, at the most affordable prices! BBB Business Profiles are subject to change at any time. Refunds are issued back to the original method of payment or with an online credit. How do we get such adorable clothing you might ask? If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I have sent three emails and have only received a generic response telling me someone would get back with me but no one has. As a matter of policy, BBB does not endorse any product, service or business. Priority mail takes between 2-3 business days for delivery and USPS First Class or Parcel Post app 3-7 business days. All items will be shipped Via USPS First Class (usually if under a pound) and mostly Priority Mail unless other arrangements have been made. Thank you so much! Once we receive the package back from the carrier, our option is to either reship the package or refund the subtotal of your order minus the RTS (return to sender) fee. They had no idea what was going on with the package according to the **** own staff. The shipping was severely delayed. If you have any questions or concerns about shipping please feel free to contact us. Do Not Sell or Share My Personal Information. The representative twice set up time frames to get back with me but never did either time. You do not need a PayPal account to check out with PayPal. Once your order has been shipped you will receive an email from Sparkle In Pink with a tracking number. We advise our customers to never leave a young child unsupervised while using our products. Our current processing time is 1-2 business days. If you have any further problems, I would contact your bank, as we never have taken any money on this transaction. 313 W 12800 S, Suite 308, Draper, UT 84020. The scans simply say late in transit. Adorable Made Affordable! Top subscription boxes right to your door, 1996-2022, Amazon.com, Inc. or its affiliates. Again, our apologies for your package not arrivingon time to you, it doesn't happen, not very often, but it can happen with all shipping carriers. Today is the 12th of April and I have not received any of my items. That was not the case. The insurance company that was willing to worK with me and refund for the lost package sent me an email denying my claim immediately followed by an explanation that they would not pay out until the package had not been scanned by **** for a minimum of 7 days. Sparkle In Pink is a family owned business In Draper, Utah. Sparkle In Pink is not like most other boutiques around. They all love what they do and are looking to continue to grow and build Sparkle In Pink, the sky is the limit! Additionally, all holiday items are non-returnable but not marked. IF A PACKAGE IS RETURNED TO US DUE TO AN INCORRECT OR INCOMPLETE ADDRESS, IS MARKED "UNCLAIMED" OR RETURN TO SENDER, OR HAS BEEN DEEMED UNDELIVERABLE FOR ANY REASON BY THE CARRIER, WE WILL NOTIFY YOU BY EMAIL. We would be more than happy to send you a return label, return all items on us and we will get you refunded in full for your entire order. Unfortunately I received an overwhelming amount of comments from other customers with similar issues. Thats a horrible policy which favors the business not the customer. It looks like you placed an order with us on Friday the 15th and it was shipped out on Tuesday the 19th. Although that was after when I needed it, I figured I would just wait. I want refunded at this point and a return label to send them their damaged item back. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. No longer do parents need to break the bank shopping for their children's clothing. *please note, Local Pickup shipping method will only be displayed if you live in Utah.*. Ive tried calling you since to find out if I need to send the damaged pjs back but still cant get in touch with you. Most orders ship out that same day or the next unless you order items that our personalized with embroidery please allow 2-3 days to ship out. Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account. All items will be shipped Via USPS First Class (usually if under a pound) and mostly Priority Mail unless other arrangements have been made. At this point I just want my refund of $260. Quynn would shop all over for the cutest clothing and accessories to dress her daughter in, but everything seemed to be overpriced and she could never find just what she was looking for. We do ship international but our shopping cart is not set up to charge for international shipping. Well guide you through the process. Orders are processed in the order in which they are received. Complaint: 16409473I am rejecting this response because: Refunding $13 worth of $27 shipping during Christmas time for a package of 14 items that arrived 2 weeks late is not a sufficient rectification gesture. Please note we do not process or ship orders Saturdays and Sundays. We are not responsible if your order gets delivered to the wrong address or is sent back for insufficient address. SIP return policy is chunked out into 4 sections and missing from the product description page despite having a tab for it. Sparkle In Pinkmay change the Privacy Policy in the future. They shipped on July 31st and have not received them! Sincerely,*************************. Price and other details may vary based on product size and color. I purchased a large number of items during the $5 sale. I ask to speak to a manger was told everything would be forward and she would be with me shortly she wasnt in her office. Please note that the return processmust be completedwithin 7 days after approvalor the return is no longer valid. ComplaintsComplaints for Sparkle In Pink, LLCClothingView Business profile. If you use a Credit Card for your purchase from Sparkle In Pink your item will ship in the order it was received and without any payment processing delay. Once your order has been shipped you will get an email sent to you with a tracking number. Thank you so much for your order! This is sparkleinpink.com we are a little girl's online clothing boutique. Once the package leaves our warehouse it usually takes 7-10 days to receive as stated on our website. Please allow items that are personalized and/or embroideredan additional 2-3 business days to ship out. Once shippedstandard shipping takes 2-8 business days to deliver. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. There are times shipping companies get delayed a day or two for weather, holidays etc. They strive to give you the best customer service and shopping experience! When I reached out to Sparkle In Pink to explain that the lost package was not something that I found acceptable; they told me its the holidays and that I should have expected that. If You Have Difficulty Accessing Any Content, Feature Or Functionality On Our Website Or On Our Other Electronic Platforms, Please Email Us At support@sparkleinpink.com or Call Us At +1-866-328-9752 So That We Can Provide You Access Through An Alternative Method. Now, how is it that our prices are so low? If your need your order rushed please choose the rush order and add that to your cart. We take great care of our customers. If you have any questions or concerns about shipping please feel free to contact us. We are not responsible for any lost or stolen packages. We do not ship an order until the e check clears. If inventory goes out of stock while you have product sitting in your cart it will not hold those items until you have checked out and the product is paid for. Our company is Sparkle In Pink, we are not affiliated with them nor have we ever heard of them. Sparkle In Pinkis committed to protecting your privacy. Do Not Sell or Share My Personal Information. Our products contain small components and could potentially become a choking hazard. I did not receive anything else aside from the damaged pajamas. Excuse me you made the mistake and cant do anything about it? I think that is pretty common with shipping companies none of them are perfect but do try their best as well. We do not cover the return shipping if the reason for the return was due to customer error, however, if we were at fault for whatever reason, we always cover all expenses associated with correcting the mistake. If you have any questions or concerns about shipping please feel free to contact us at 1-866-328-9752. Id for the company to make the return policy clearer and indicate an item as non- returnable on the product page for holiday and other non-returnable items. Sincerely. They said they wont refund until 7 days after the package is no longer scanned by ***** That means my package can go around the country for a year being scanned as late (not even a specific location) and they have an excuse not to refund me. We do not charge a restocking fee unless items have been worn, damaged or did not follow the steps correctly to file a return. All credit card transactions are final and can only be reversed once Sparkle In Pink has issued a return reference number (RRN) in accordance with the Sparkle In Pink Return Policy. BBB Business Profiles may not be reproduced for sales or promotional purposes. No one contacted me about a delay. We promise all orders shipped within two business days. Quynn Larsen founded Sparkle In Pink in 2011. Once the order has been shipped please allow 2-7 days shipping time. All Local Pickup orders must be picked up within 90 days ofreceiving your pickup email, if not, items in your order will be restocked and you will not receive a refund. Our products contain small components and could potentially become a choking hazard. If the difference is not paid within 48 hours we will refund your order. If You Have Difficulty Accessing Any Content, Feature Or Functionality On Our Website Or On Our Other Electronic Platforms, Please Email Us At support@sparkleinpink.com or Call Us At +1-866-328-9752 So That We Can Provide You Access Through An Alternative Method. If you were to file a claim with any other company it generally is thirty days to file a claim. Next thing I know my order is canceled and Im refunded. It will give you the option to use your PayPal account or not while your checking out. Shipping carrier delays may occur that are out of Sparkle In Pink's control. If you are having trouble tracking your package with the tracking number we provide please our customer service team by emailing, If you don't want to pay for shipping, and are located in Utah, you're in luck! Do Not Sell or Share My Personal Information. Most orders ship out that same day or the next unless you order items that our personalized with embroidery please allow 2-3 days to ship out. Sparkle In Pink ships daily, we make it our goal to get you your merchandise out as soon as possible. At Sparkle In Pink, we are committed to providing quality service and showering our customers with attention. We only have a slight mark up on top of the production cost on all of our products so that we can continue to grow Sparkle In Pink, but our main priority is to keep costs low for our customers, and that is our promise, to always offer the best prices around! Do Not Sell or Share My Personal Information. Looking forward to hearing back from you. You can use that number to track your package through USPS tracking. Your package took eleven days to deliver just a day outside the time frame of what we state to our customers. If you look in the paypal dispute I actually uploaded copies of all emails, the customer service chat, the social media messages and my call log. I received the package ripped open. They are expecting me to wait an additional ten days, for a package that no one can seem to find. The SIP Family makes an outstanding team! Unfortunately,your package did have some delays which can happen with all shipping companies right now with the current world circumstances. You will never have to search all over for cute boutique clothing and accessories or spend a ridiculous amount of money on them ever again.Sincerely,The SIP Team. Extremely sketchy customer serve practices. Its been nearly a month of attempts. Sign up to get the latest on sale, new releases and more. Sparkle In Pink Is Committed To Making Its Website Accessible For All Users And Will Continue To Take All Steps Necessary To Ensure Compliance With Applicable Laws. Please note that we do not process or ship orders Saturdays and Sundays. This is not the first late shipping that I had, its just the worst. Sparkle In Pink ships daily, we make it our goal to get you your merchandise as soon as possible. To ensure this does not happen, please make sure you provide the correct address at checkout. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. No one emailed me back about my concerns. It is 12/29 and the package has not arrived and is no where near me and no one knows whats happening with it. E checks can take anywhere from a few days to weeks to clear. I paid for standard delivery which was 16.99 for ten days. I rushed as fast as I could to place my order and I was left with half the items I wanted. Dont need these items for holidays, gifts, or school and if you do buy at least a month in advance. Priority mail takes between 2-3 business days for delivery and USPS First Class or Parcel Post app 3-7 business days. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. As a result, the strict return policy is misleading. Can you please advise? Rush shipments are shipped out same business day if order is placed, FedEx Priority Overnight will ship same business day if order is placed. We have tried to make our return policy as fair and easy to understand as possible. Thank you so much for your order!! We do ship international but our shopping cart is not set up to charge for international shipping. We advise our customers to never leave a young child unsupervised while using our products. You should check the Privacy Policy frequently for changes. IF A PACKAGE IS RETURNED TO US DUE TO AN INCORRECT OR INCOMPLETE ADDRESS, IS MARKED "UNCLAIMED" OR RETURN TO SENDER, OR HAS BEEN DEEMED UNDELIVERABLE FOR ANY REASON BY THE CARRIER, WE WILL NOTIFY YOU BY EMAIL.The original shipping will not be refunded on RTS (return to sender) packages.Customers are responsible for any RTS (return to sender) fee that is incurred if the address is provided incorrectly.Once we receive the package back from the carrier, our option is to either reship the package or refund the subtotal of your order minus the RTS (return to sender) fee.If you select to have the package reshipped you will need to pay the RTS(return to sender fee) and a shipping fee.If you select to have the order refunded that will not be issued until the parcel has arrived back in our facility.Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.To ensure this does not happen, please make sure you provide the correct address at checkout. They is not way for me to track my items because they refuse to give me a tracking number. All items purchased "On Clearance" are not eligible for returns and are considered Final Sales. If our shipping charge does not cover the cost to ship your package we will invoice you the difference for shipping. Buy from them understanding that shipping can be an issue, many people have shipping issues and they are not quick to take responsibility for them at all. The company never answers the phone, I have my phone log to document this. If you use a Credit Card for your purchase from Sparkle In Pink your item will ship in the order it was received and without any payment processing delay. You have never ordered from our company so you will need to take your complaint up with the company you ordered from. This sale was so popular, as items are marked below cost, we are trying to clear inventory due to our companymoving locations for more space. I need a refund. SIP is more than just a clothing store, at least we think so. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We have a small team of professional designers who are constantly looking for the latest trends and designing with you, the customer in mind.