What should I do when I get the following error, We encountered a problem loading your data. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. What do I do? Example: We use health information about you to manage your treatment and services. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. Below you will find answers to commonly asked questions concerning the website. Scalable technology that spans care settings, Better care and costs with clinical data exchange, Integrating your insights into the moment of care, A partner for every stage of your journey. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. We will not use or share your information other than as described here unless you tell us we can in writing. Why can't I delete my sent and archived messages? The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Patient Portal is a communication service offered as a convenience to our patients. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. We are not required to agree to your request, and we may say "no" if it would affect your care. Select the message type from the dropdown options based on the topic of your question. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. Navigate to your Patient Portal login page. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. We are required by law to maintain the privacy and security of your protected health information. You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. The Patient Portal is an online service that provides patients secure access to their health information. . Select the payment you would like to view. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). It is at your provider's discretion to make test results available. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. athenahealth is your provider's trusted billing partner for secure online payment. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. Can I access my Patient Portal from the athenaPatient app? By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. When you receive the security code on your phone, enter it in the space provided and click. These messages may contain information important to your health and medical care. usually in ways that contribute to the public good, such as public health and research. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data. I can no longer see appointments, messages, and/or test results for a provider that I could previously see in the app. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. If you don't agree, don't use the Patient Portal. If the issue persists, please report it by clicking Profile in the bottom navigation bar. Select the payment you would like to view. You are using an outdated browser that is not supported on the Patient Portal. Drive better RCM outcomes by gamifying your revenue cycle processes. What if I'm unable to access the Patient Portal? We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. Your data should be available again once the systems are updated. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. However, we are working on adding more features to the app soon. From here, you can set up access via preferences for those you are a guardian or caregiver. How do I turn biometric authentication on/off? Indicate your contact preferences for different types of notifications. Your provider's office will make every effort to respond to your messages within a timely manner. Ask us how to do this. Initially, athenaPatient will offer a convenient mobile solution for staying engaged with your care team(s) and managing your health. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. Were using data from the largest connected network in the industry to unlock insights into the future of healthcare. Ask us how to do this. . You may have access to view information for family members or others you care for if their provider is enabled for the athenaPatient app. Benefits of the Patient . The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). We are allowed or required to share your information in other ways . Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. For iOS devices: athenaPatient requires OS versions 15.x or above. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. Please click OK to continue your session. We can share health information about you with organ procurement organizations. You'll need to login to athenaNet to connect. athenahealth is your provider's trusted billing partner for secure online payment. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. This is because all messages that you send and receive in the Patient Portal are part of your medical record. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. Drive higher patient satisfaction with services that support long-term engagement and improve staff productivity and happiness. The patient portal now exists in Spanish. Please update your browser to continue using our site securely. Where can I fill out medical forms before my appointment? Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. Cookies are used for system performance functionality. Example: We use health information about you to manage your treatment and services. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. Select your provider, office location, and your preferred time of day and days of week. powered by. Contact your provider's office and request a password reset email. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. Your use of the Portal after we make changes is deemed to be acceptance of those changes. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. Please notify us immediately if you believe the security of your Portal account may have been compromised. We will provide a copy or a summary of your health information, usually within 30 days of your request. We typically use or share your health information in the following ways. Login Solutions Electronic Health Records Revenue Cycle Services Patient Engagement Population Health Telehealth Platform Services Marketplace Program Advisory Services Who We Serve Medical Practices Hospitals & Health Systems Specialty Practices Partners Payers Employers Ancillary Service Organizations Start-up Practices About Who We Are If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. This information may include: your. The Practice Entities have no control over the security or privacy practices of these external websites. The Portal is not intended for use by anyone outside of the United States. You need to select the Accounts icon in the lower right navigation bar. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html.