I have had my hot tub for 3 years and it has been nonfunctional for about 1.5 years. Contact Information. After some thought, we purchased the G-7 and just love it. The account has continued to accrue fees and interest. I have a Huion H610 Pro V2. Dig through our best stories from the magazine, all sorted by category for easy surfing. About nov 15th they sent a message saying they was out of the color i wanted and asked if i would take another color. When it arrived we . They are made In Tennessee under a number of names. I'm now waiting for my fourth control panel to be sent to me. For more information on how to properly research and purchase a hot tub then make sure to look at our hot tub buyers guide pages. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Filters are an essential part of keeping your hot tub water clear and pleasant. I ordered my hot tub from them on June 17th, I got an update today that I might have it by Dec 5th, I a dont think I will get it this year. Aqua Living Factory Outlets LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. Browse Aqua Living Factory Outlets' wide range of affordable, high-quality hot tubs and spas. Being able to chat with other residents becomes an important part of many peoples . There is no way this company will remain in business with these types of complaints. They dont stand behind their warranties. MSRP - $8199. A representative from the company will contact the customer, today, to discuss alternative options. For those discerning buyers looking to cut out the middle man and save a buck this may be a good option. Upon receiving it home and after the installation I realized that what I purchased is not what I received. They are the manufacturer and the sellers. Caldera is not part of LPI at all. If you want a professional to help you every step of the way ask for Danielle. Jul 28, 2020 LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. Make sure to buy from a company that has in-house service or local service that you can verify. LPI said to discard the incorrect panel and they'd correct this error. lpi aqua living. an outstanding level of service, and prices that cant be beaten. Turbo Seat Technology - at least 2 seats have the same or better jet pressure than a 220V spa. Its obvious they cut corners during the pandemic to keep up with demand and were producing an inferior product now that is not only broken but dangerous. Based on published estimates, we believe that there are approximately 42,000 patients in the United States and 67,000 patients in Europe living with WAIHA. I then filed another claim about a month later because they didn't replace the front panel. To ensure your filter is doing its job youll need to clean it on a regular basis (every two to four weeks) and occasionally replace the cartridge (every three to six months). When shopping for a hot tub, the number of choices can seem overwhelming. They are a subsidiary of the larger LPI International, which comes out of Tennessee. Please let us know if it does not meet your needs. Well, before they delivered it, they told me 2 panels were damaged, and when they delivered there was more damage to it as it was only 2 gentlemen delivering it, and the company knew we had a few steps going down to the area they would install it. I would just like my money back so I can go purchase a hot tub cover with the metal strips built in. If you have interest in visiting our community in Brockport and would like to have a closer look, just give us a call at (800) 755-1458 to schedule an appointment. Our records indicate the cover lift was received on Saturday 1/28/23. The decision to end our domestic dealer programs was an extremely tough one. 2016 All Rights Reserved - Hot Tub Insider -, Johnson City Hot Tub Manufacturer, LPI, Inc, to Expand Operations - Hot Tub Insider, Hot Tub Manufacturer LPI Inc Employee Tests Positive for COVID 19 - Hot Tub Insider. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp Dimensions: 81 long X 63 wide X 33 high They moved my manufacture date multiple . Everyone we spoke with or emailed with was unfriendly and unwilling to take one step more to offer solutions or provide assistance. Body awareness: For a person living with depression caused by a chronic disease, or someone worrying about recovering, aquatic therapy is a good way to redirect the mind. Note that complaint text that is displayed might not represent all complaints filed with BBB. We do not work for this company nor represent them, but we like many others, are searching for a good quality hot tub brand. I paid cash for the spa 18 mos ago and it is never worked properly and they refuse to come out and fix it. The cover seal wasn't even touching the tub as it was shipped. But it also says aqua living gives lp financial the full rights to defer or extend payments upon buyers request. Both Gary and the customer service have been wonderful to work with. Here well look at the reasons a leak might occur and what you can do to stop it. I really love Huion 's nibs, they're made of a very durable hard plastic. We've been playing on both sides of the fence for four or five years now. Discover the wellness and relaxation that a hot tub or spa can bring to your home with Aqua Living Factory Outlets. Grow your business. I know now why they cheaper than other tubs. Sincerely. I just want my money back. A new work order has been created to diagnose possible pressure issue, with the direction of replacing any removed insulation. So now I have a hot tub that is less than a year old that does not work, a cover that was never right and no hope of it ever getting resolved. BLUETOOTH EARBUDS WASH Cleaning Pen Brush Anti-clogging For Wireless Earphones F - $14.63. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp japanese tv app; usb foot warmer; mortal instruments show Aqua Living Factory Outlets is home of the original swim spa and the only manufacturer to offer the proprietary AnyTemp Hot and Cold Spa System. New Patient Forms; About; Contact Us; lpi aqua living. See our Beginners Guide to Buying a Hot Tub. It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts. What else is the plan. I was initially told that I was not operating it correctly until I informed them that the actual audio system was not installed. Thank you for your picture submission. I really don't think it is that bad of a product, I just think they have really really really bad customer service. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. They also delivered it with the wrong cover, we wanted the soft cover with the lift, and they delivered it with the hard cover. BBB Business Profiles generally cover a three-year reporting period. When a technician installed it, he found that the touch pad didn't work. However, no one indicated that all of the accrued fees or interest were no longer your responsibility, nor was a new finance agreement with terms signed. ), then we have the best 4 person hot tubs for you! Most of them are also by appointment only and are warehouse locations rather than big fancy showrooms. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. LPI Acquires Tuff Spas | AQUA Magazine . LPI is a dynamic . Tina Hatley Operations Manager at LPI Inc Kingsport, TN. Says 2-3 weeks for made to order hot tubs but I bought one on July 15th 2020 and its now September 22 and dont have a hot tub yet. The cover was so misaligned that i can see through the center into the tub. There has to be a law against being 2-3 months late to deliver merchandise and expecting payment. At the end of August, LPI, Inc. , a hot tub manufacturer operating from three east coast facilities and producing a variety of acrylic spa brands, announced it will be transitioning away from wholesale dealers and going to a 100% retail direct model in the United States in 2021. Add the luxury of a brand-new spa, or hot tub to your home today. The reason for the change remains uncertain, however, the brands they market have remained the same. 8192 Levels Rechargeable Pen - This high-tech pen offers preciseness in the drawing. This tub is clearly a lemon that is costing me a fortune in electricity and has numerous failed components and issues from the factory. Read about common Hot Tub high limit switch problems and their solutions at Aqua Living Stores. Start typing to see results or hit ESC to close, How to win sales in a competitive, oversupplied post-pandemic market. With the strength of our retail stores doing so well over the last couple years, and the improving economic conditions, we felt like we needed to choose this direction and put all of our efforts into going into the retail world.. I informed ****** the website was down and was told to talk to customer service and get on the list for them to input the information when the website is repaired. Aqua Living Factory Outlets - Hot Tub Insider I am unable to get the case manager to actually talk to me to resolve this. The Best 4 Person Hot Tubs Top Home Spas in 2023, 3 Amazing Luxury Hot Tubs and Premium Spas. The solution? Probably due to illegal aliens working there with no leadership. Steve and Jason both are great and their delivery service crew also. It is made out of medium density fiber board offering great durabiliy and strength, increasing product life span. Seating: 3 Gallons: 350 Weight: 945 lbs. Management will be reaching out to the customer shortly to further discuss. $369,000 Last Sold Price. We make sure the activities are fun and entertaining. Aqua has 1 job listed on their profile. It took months and multiple techs came to even get it working, we were assured that we would get a new hot tub if it leaked or did not work as it was very cold in Minnesota when we hooked it up and because it did not work we were concerned that it could freeze. I told him I paid $7447 for this Hot Tub and all Im getting is a run around by the manufacturer, So he was the next person I called. It took 8 months to get the extra filters that I purchased at original purchase date. Click on an image below to learn more about the product. Up to $1,000 off your spa! The service tech said this tub appears to be mishandled during shipping and was really banged around. I own one of these tubs. We are the largest hot tub retailer in the . See details. BBB is here to help. LPI, Inc. | Reviews | Better Business Bureau Profile My purchase date was 10/30/2020, We were promised delivery By February 2021. Within 30 minutes of their arrival, my tub was set up and they were gone. Take a virtual tour of one of our showrooms. Get more reviews from your customers with Birdeye. A gentleman did finally walk me through a possible fix. But Aqua Living and thus far the company that supplies Marty called LPI, have not supported the warranty or been responsive or professional from the start. So you better learn to work on it. AWFUL. Spa Repair & Swim Spa Maintenance, If you're looking to buy a swim spa one of the first questions you ask is "are swim spas high maintenance?" Christina Hall Director at Aqua Living Ltd - AquaLiving.co.uk Greater Portsmouth Area . He removed the front panel (which is damaged), and noticed no wire was connected to the touch pad. Spas - Aqua Living Factory Outlets Home > Spas Unbridled change in a fast-paced world makes the health-enhancing, stress-relieving, exercise-achieveing features of a swim spa a modern necessity. Still gathering info on the tub my friend got. Wonder what the long-term implications on quality, service/warranty is. Sometimes less is sometimes more, and hot tubs are no exception. Find a location that works best for you. Multi-Layered Fiberglass Reinforcement. The overall objective of the IGAD LPI is to enhance the contribution of the livestock sector to sustainable food security and poverty reduction in the IGAD region. I have never been lied to so often by so many people in my life. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I currently have spent $753.99 so far. Now I am told it will be in production on 1/8. As a matter of policy, BBB does not endorse any product, service or business. This was built, shipped to the store and then delivered to my house on 10/30/22. Water Treatment Manufacturer Waterco Ltd. I have been making payments. 506 Twin Oaks Dr, Johnson City, TN 37601 United States. These activities generally allow residents to maintain healthy lifestyles by encouraging movement and socializing with their peers. Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . However, that date kept being pushed and finally the hot tub was delivered in Dec 2021. LPIs second manufacturing plant in St. Petersburg, Fla., has not reached its production ceiling, meaning dealers who carry LPI swim spas will be unaffected. The variety of hot tub styles, which are offered at a range of price points, enables almost anyone to have a spa-like experience, Aqua Living2023-02-28T13:08:49-05:00February 27th, 2023|0 Comments, If there are only a few people you plan on inviting into your hot tub (lucky them! Initiative (LPI) through the Food and Agriculture Organisation of the United Nations (FAO), with the financial support of the European Commission. Yet, our baths are about so much more than aesthetics. It appears that access is not available on two sides of the spa. Re: Curious about LPI / Aqua Living / Dr Wellness. We apologize for the frustration you have experienced. From the sales people, to management, to the repair department, this company has ABSOLUTELY NO INTEGRITY. The latest is that their computer system is down and they can't tell me if the parts have been ordered or not. This business is deceitful and your warranty is pretty useless if they dont respond. Ok going to be 3 weeks .3 weeks go by call to check hasn't been built yet will call when it is another 2 weeks he calls its been built but won't ship till I pay balance they wouldn't even ship it to the store ok I I ask the balance he gives it to me I think to my self that seems high but ok I drive to the store new guy very friendly takes cash gives me the receipt when i got home they hadn't taken off the deposit i put down call the store he can't help me call the rep spend 20 minutes expaining what happened finally he saw there mistake another 2 weeks they call its in I go get it something told me to check it it was damaged the person there took pictures and I took pictures they said they would call the manufacturer and I called the dealer dealer sayyou have to email warranty department I do that and they say ok they will take care of it 4 months later have not heard a thing the dealer wanted a review wow why would anyone want a bad review maybe the owner of the company LPI will read this and take care of it 3 of my friends have bought new hot tubs not from aqua living poor communications and follow thew buy the way it took a month to get refunded the over payment. 04/22/2022. Their partnerships are a major reason why we are here today.. We even offer swim spas for athletes and physical therapy. I received no communication from lpi, but after a couple weeks I received glass balls and headrests in the mail. I asked if there was something that could be checked, like a sensor. Provincial ease meets rustic refinement in our dust aqua accent cabinet. This field is for validation purposes and should be left unchanged. CEO Dave Hatley. SpaRetailer is the definitive trade publication for the hot tub industry, committed exclusively to reporting vital market research and practical tips to aid spa retailers in the day-to-day operation of their businesses. But beyond the pleasure of soaking, these spas offer real health benefits. So to contact the manufacturer just call that guy back. Cailley Hammel. Richard moody was my sales rep and basically told me in August that I was behind 10,000 people waiting to have there hot tubs built. Calcium scale can build up in the pipes, jets and other components of your hot tub, and it can damage the working parts of your spa. BBB Business Profiles are subject to change at any time. Needless to say after spending $7447 on this Hot Tub I went off on him and he hung up on me. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said. I called customer service and was told the filters and magnets were in the mail. Aqua Sketch 2 | CIRCLE ART - Nordly Living With our AnyTemp System you can enjoy daily hydrotherapy, exercise . The clinical presentation is variable and most commonly includes symptoms of anemia, such as fatigue, weakness, skin paleness and shortness of breath. Average of 54 Customer Reviews. AQUA LIVING FACTORY OUTLETS 505 Twin Oaks Dr., Johnson City, Tennessee, United States, 37601-7610 Sharing is caring! We are currently waiting on quotes from technicians in your area. From the grocery store to the park to family road trips, your dog is always by your side. All Rights Reserved. We are the largest hot tub retailer in the United States with over 50 locations across the country and offer financing options for many of our spa products. What a scam. So I paid thousands of dollars for 1.5 years of a hot tub that will now have to go to the dump. Manufactured with 6 individual spacious shelves for storage and organization. . Learn more about what aqua therapy is and the many benefits these programs deliver. Cover sagged almost immediately! We purchased an aqua living spa November 2021. I'm sorry but when I pay $6000 for something I expect it to work for more than 2 years. With furniture styles that satisfy any interior aesthetic, Universal's To the Trade program . Then an estimated completion date of June 26. RUN FROM LPI INC!!! Well guess what it did and a lot. Support - Product Videos & Documentation - Aqua Living Factory Outlets You get what you pay for with these. Here, well show you three incredible luxury, Looking for the best two person hot tubs & spas? Its not how most major manufacturers do it, but that is how they are going. At this point I was ok with how the tub was functioning and overlooked the shortcomings of the product. Our demand continues to far outweigh our capacity., This demand led LPI to make what Hatley says were very tough decisions about the future of the company. Did you return your unit? Ordered ours beginning of sept- finally got an update after multiple requests that it should go to production in 2-3 weeks! Worlds largest manufacturer of Hot Tubs sold directly to the public at wholesale prices. Pool Professionals Pipeline is a robust jobseeker education program to attract new talent to the aquatics industry. They only care of you pay and once that happens they can stall you for years and never give you anything. I had very similar situation. Have something to share about AQUA LIVING FACTORY OUTLETS? ****** ***** This went back and forth for quite a while. They are made In Tennessee under a number of names. 5% would be over a 400$ late fee. Needless to say I never heard from her again. It is now 11/9/2020 and still no repairs for the panel or cover. Was the hot tub purchase from **** went to a sale at Saco maine store hot tub was there they asked if could deliver it in a couple weeks I put a deposit down they said they would collect the balance when they deliver it they called the day of delivery and said it got damaged by a lawnmower big hole in the side so I asked if they could order a new one they said yes it would be 3 weeks ok. 3 weeks go by I call any news no they will check and call back next week I call no answer call for a week still no answer so I called the factory they had no order tried store agian no answer called another store in so new Hampshire they tell me that modle is discontinued. Our entire business has been, and continues to be, affected by the global pandemic, Hatley says. Once it finally got up and running it has continue to leak and they send a tech who claims it does not leak but looks at it for two minutes and then leaves. Some kind words from our happy hot tub owners! lpi aqua living - The North Creek Clinic Please contact ***** at 423-349-2969 to discuss possible solutions. Aqua Living Factory Outlets Houston Wellness and Fitness Services Follow View all 5 employees About us Website https://aqualivingstores.com/spas/ Industries Wellness and Fitness Services Company. We called our Citi card reporting fraud and the charge was reversed conditionally on 8/19/22 and under investigation. A hole in your hot tub cover is going to render it relatively ineffective when it comes to heat preservation and protection from debris and pests. Or from pretty much anywhere. The smaller footprint of four-person hot, Aqua Living2023-02-13T12:34:30-05:00February 13th, 2023|Comments Off on 5 Unique Valentines Day Hot Tub and Spa Experiences, Looking to change up Valentine's Day? Here well discuss what calcium scale is and how you can prevent & get rid of it in your hot tub. It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts would be ordered and shipped to us and the unit would still have all the original factory warranty. I ordered a Catalina Luxury Berkshire model from Aqua Living Factory Outlets in Reno NV on 7/2/22. Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. 2,550 Sq. We finally got the parts in, and they told us they'd install the soft cover and lift, I have it an email from the support manager and days later she emailed back saying they wouldn't do it because it wasn't a warranty issue, yet it was their mistake in the first place. One of the biggest drawbacks in working with manufacturer direct models is the lack of local service and support especially when it comes to warranties. Learn more about Birdeye, Patient Feedback: Why Doctors Need to Ask For It. Compact yet powerful, How much is a swim spa? As you read the attached e-mails, I asked if the cover had metal 'strips / bars' on the sides of the cover so I could use it with my current hot tub cover lift. Then I was told in early December that it was going into production the next week. Withdetailed information on each of the hot tubs,you will discover new features and what to look for when picking out your dream spa. Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . The headrests were missing the magnets that attach them to the tub. They are owned by Watkins Wellness. Re: Curious about LPI / Aqua Living / Dr Wellness. Jacuzzi Group Names Licensing Agency Beanstalk for Global Representation, Pentair Honored for Impact by Real Leaders, PHTA Leadership Certificate Program, Powered by Cornell University. Im feeling scammed as I paid for mine already, too! So they obviously didn't test it. International Association of Better Business Bureaus. I don't think Dr Wellness has a tub anywhere near 20k. Our instructional videos cover many hot tub topics such as: how to drain your spa, how to change temperature ranges, how to change the filtration duration, how to change the mode of heat or rest, how to locate the serial number for various spa models, how to replace the waterfall on/off valve, how to replace a pump or jet in a spa, and how to wire a GFCI for a 220v spa. When I followed up again. "We are thrilled to become part of the LPI family. Spa shock is an oxidizing product meant to neutralize contaminants and improve the appearance and smell of your hot tub water. Read more about 5 Ways Hot Tubs Improve Your Health! 520B E Hebron St. Charlotte, NC 28273-5989. We appreciate the opportunities they have provided us and trust in our hot tubs. Good Luck with that. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. I told them I knew I was out of warranty, wasn't wanting anything free but needed to know who to call. If you have back pain, especially lower back pain. They ended up canceling my order after i made 3 payments. This profile is powered by Birdeye. The smaller footprint of four-person hot tubs means you can fit it in places you just cant fit some of our, Want to enjoy the luxury of your own hot tub, without taking up any more space than you need to? for staying informed and competitive in the hot tub market. EVERYONE I have dealt with in this company has lied to me. "This decision did not come lightly, and we are grateful for over 10 years of dealer-supported growth. We are not seeing an order or warranty request under your name. September 6, 2021 LPi. These people are crooks and are lying about there ability to make and deliver on tubs. Lets here people thoughts on this company. We waited months to get it, got the Catalina delivered, and took 8 months to service it, only to hear it would not work had to be replaced, they replaced it and it still doesnt work, now we have to get an attorney 14,577.77 spent and no working hot tub for over a year, worst experience for any purchase and now have to fight them, 2nd hot tub has been here 2 months and it still does not work.. DO NOT TRY TO SAVE MONEY, RUN!! With detailed information on each of the hot tubs,you will discover new features and what to lookfor when picking out your dream spa. For any customer that wants access to unlimited swimming in their own backyard, swim spas are a fantastic investment. The right chemical mixture is critical in keeping the water quality of your spa at a safe and pleasing level. A leak from your hot tub might be alarming, but its often easily fixed. I bought my hot tub in June of 2022; they told me it would be in by July 9th the 9th came and we had no communication stating the delivery date was going to be late.